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You’re never far from NBG’s i-bank services, which are available throughout the country via our ATM network.

 

Our i-bank ATM network brings the Bank to your fingertips 24/7, enabling you to carry out a wide range of transactions by using your bank card (*) and Personal Identification Number (PIN) :

  • Information services: about your bank accounts and credit cards
  • Transactions: withdrawals/deposits, money transfers, payments of various bills with public utilities and other companies etc.

The transactions available depend on the type of card you’re using.

 

Our i-bank ATM solutions offer the following benefits:

  • Speed and flexibility: wherever you are in Greece, you’re never far from our ATM network.
  • High level of security: our systems monitor the smooth processing of all transactions on a 24/7 basis.
  • Money savings: thanks to zero or very low charges. For further information, click here.

 

Even if you don’t hold an NBG account or have an NBG-issued credit card, you can still carry out your everyday transactions easily and safely without having to wait at the counters of the Bank, via our Automated Payment Systems (APS). For further information about APS, click here.

Note:

(*) The bank cards served via NBG’s ATM network are:

Transactions with NBG-issued cards

 

ETHNOCASH PLUS enables you to carry out a wide range of transactions, including:

  • access to account information (account balance, last 7 transactions)
  • cash withdrawals
  • deposit of cash and cheques
  • money transfers /remittances (to your own or third-party accounts with NBG and to immigrants’ home countries)
  • NBG payments (for your own or others’ NBG-issued credit cards, insurance premiums)
  • payments of VAT, contributions to pension funds
  • payment of various bills (public utilities, landline and mobile phones etc.) and
  • airtime renewal (prepaid schemes) for mobile telephony.

 

When using an NBG-issued credit card via our i-bank ATM network you can access the following services: 

  • cash withdrawals
  • information on account activity (credit card details and last 7 transactions)
  • payment of credit card dues in cash (without needing to supply the PIN)
  • payment of Multichoice, Vodafone, Unicef bills
  • purchase of Vodafone and WIND mobile phone airtime and 
  • change of your PIN.

 

Find out more about Information services and Transactions options provided via the ATM network. 

 

Transactions with cards issued by other banks (domestic, foreign)

 

The NBG i-bank ATM network serves cards issued by other domestic DIAS-linked banks and foreign banks whose cards display the Cirrus /Maestro /VISA logos.

Cash withdrawal or balance inquires, depending on the card.

 

Pricing

 

Most transactions via the NBG i-bank ATM network using NBG-issued cards are free of charge. Those few transactions which do incur a charge are normally significantly cheaper than when performed at the Bank’s counters.

For information on transaction rates, click here.

When you use NBG’s i-bank network, we provide you with top-level protection in your banking activity thanks to our cutting-edge transaction security technology:  

  • Activity and transactions via the i-bank ATM network are monitored on an ongoing basis by our special ATM Fraud Detection System.
  • Transactions require the use of a PIN, which is unique, strictly private and not to be disclosed to any third party.
  • You can set or change your daily transaction limit using your ETHNOCASH PLUS card.
  • For your own security, if the wrong PIN is entered 5 consecutive times, the card is temporarily blocked.
  • If your card is lost or stolen, call our Contact Center immediately at 181818 from Greece or +30 210 4848484 from abroad, on a 24/7 basis, and your card will be blocked on the spot.  

 

Don’t forget: You, too, are responsible for your transaction security:    

  • Keep your PIN secret by all means.
  • Never keep your card and PIN together.
  • Learn your PIN by heart, and never store it in a place where it might be associated with your card.
  • Change your PIN frequently.
  • Never disclose your PIN to anyone, including persons claiming to be NBG staff. Note that genuine staff of NBG will never ask you for your PIN.
  • Keep the number of our Contact Center handy so that you can report any incident concerning your card or transaction (181818 from Greece or +30 210 4848484 from abroad).

 

In addition, when you use one of our ATMs:

  • When you type your PIN, conceal what you are typing with your other hand.
  • Never accept assistance from any third party.
  • Once you have finished your transaction, check that the card ejected by the machine is in fact yours.
  • Make sure the next person queuing to use the ATM after you is at a safe distance.
  • If your card is retained by the machine, call our Contact Center immediately at 181818 from Greece or +30 210 4848484 from abroad to report the incident.

Information & Declaration of Loss 

Our automatic Contact Center is available on a 24/7 basis. You can call:


181818 from Greece

+30 210 48 48 484 from abroad
 

 You will hear the services menu, through which you can navigate by simple voice prompts:

  • Say “Loss” to report theft or loss of your card;
  • Say “Agent” for our agent to give you information on any other question you may have.

The cost of the call depends on the pricing policy of your phone network provider.


If you prefer, you can send your question by:

  • e-mail: contact.center@nbg.gr 
  • fax : +30 210 48 06 865

 

Changing your personal details

 

If there is any change in your personal details (e.g., home address, contact info), you should notify your NBG Branch immediately.  

You can find out about the documentation you may need to present to verify your personal details by:

  • consulting our information leaflet "Have you introduced yoursefl? if not, do it now​"  or
  • speaking with one of our agents at our Contact Center, at 181818 if you’re calling from a landline or  mobile phone in Greece, or at +30 210 48 48 484 if calling from abroad. The cost of the call depends on the pricing policy of your phone network provider.