Questions about bank products & services

Find all the information you need for our products and services.

Chat with Sophia

Sophia is designed to offer you instant support and clear, easy-to-understand guidance for any question you may have. She knows all about our products, provides solutions for your everyday needs, and much more, anytime, 24/7.

Click on the icon at the bottom - right to start chatting with her.

Meet Sofia

See practical information to help you get started using Sophia.

Who is Sofia?

Sofia, your digital assistant, is designed to offer you immediate support and simple, understandable guidance for any question you may have. She is by your side 24/7, wherever you are, always available to help you with the aim of providing the best possible service either by deskop or mobile.

What services does Sofia offer?

Sofia can assist you with a wide range of topics, such as:

Information about banking products and services (accounts, cards, loans, insurance, etc.)
Detailed instructions and information on various topics, such as opening an account, applying for a card, or updating personal details
Information and guidance on using the bank’s digital channels (eBanking & Mobile Banking)
Support for the Go For More reward program
Guidance for scheduling an appointment at a branch

Which languages does Sofia support?

In addition to Greek, Sofia can also guide you in English and provide you with clear and detailed information.

Is it safe to use Sofia for banking information?

The protection and security of user data is a top priority for the Bank. Therefore, appropriate technical and organizational measures have been taken in accordance with the applicable legal and regulatory framework. For more information, see here.

How is my personal data protected during our conversations?

During your communication with Sofia, all necessary measures are applied for the lawful collection, storage, and processing of personal data, in accordance with the General Data Protection Regulation (GDPR), Law 4624/2019, and the relevant regulatory framework.

Your data is securely protected, confidentiality is maintained, and it is used only for the purpose of our communication.