Client Conduct Sector is competent for the central complaints handling at National Bank. Detailed information regarding the function of this sector is available at the Bank’s website.
All issues will be investigated in cooperation with the competent Business Units of the Bank. After the completion of the investigation a final response will be provided, as soon as possible, within the time limits set by the provisions of the legislative and regulatory framework in force.
In case the response of the Bank is not satisfactory, you may address yourself to alternative dispute resolution mechanisms, such as the Hellenic Financial Ombudsman, while you still have the possibility to seize the competent Regulatory Authority.