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We are always ready to respond to your requests for information or to answer your questions about our products and services.

This form should not be used to send to the Bank documents that involve correspondence with, or the sending of details to, government agencies and/or are being used in legal proceedings.
We encourage you to read also related content if you have questions pertaining to Card Loss, Internet Banking, Fraud, or Phishing.
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Please complete the following details so we can provide you the information you need. In case of fraud, please contact our call center directly at 210 484 8484. Customer Service Hours: Monday to Sunday, 08:00–22:00, and available 24/7 for the following services: Digital Banking password unlock, lost/stolen card reporting, PIN assistance, OTP (One‑Time Password) unlock, and handling suspected fraud calls.
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