You can make your everyday life more carefree by knowing that you will receive compensation in the event that your card and all the personal items you carry with you get stolen. All this with just €28 per year.

Specifically, you can:

  • Receive compensation for a stolen mobile phone or tablet
  • You have coverage for withdrawals or charges made after the loss / theft of the card and up to 48 hours before informing the Bank
  • Get the card insurance plan from your phone or your computer

In brief:

  • Easy access
  • Take the stress of losing your items off your shoulders
  • Cash theft coverage

Card insurance program in detail

You have the option to cover all your cards with one plan except for Business MasterCard (credit) and debit MasterCard (debit for legal entities), which do not participate in the plan.

In order to receive the following benefits, you have to be between 18 and 70 years old and own an NBG debit, credit or prepaid card:

 Benefits   Description 


per incident annual limit
 Withdrawal or charge coverage  It pertains to charges incurred after the loss/theft of the card up to 48 hours prior to the Bank’s notification thereof.   €500   €1.000 
 Coverage of cash withdrawn from ATMs   In the event of theft, within 12 hours from the time of the withdrawal from the ATM (by use of force/threat).  €300 €600
 Coverage of key replacement cost   In the event of loss/theft at the same time with the loss/theft of the card (home/office/car keys).  €150 €150
Coverage of personal documents replacement cost (Identity card, passport, driver’s license, vehicle registration, residence permit, work permit, powered vessel operator permit, health insurance booklet)  In the event of loss/theft at the same time with the loss/theft of the card. 
€150 €150
 Coverage of bag replacement cost  In the event of loss/theft at the same time with the loss/theft of the card.  €300  €300
 Coverage of wallet replacement cost  In the event of loss/theft at the same time with the loss/theft of the card.  €150 €150
 Coverage of card/cards replacement cost In the even of loss/theft of card/cards. Cost per card is €6  €18 €18 
 Coverage of mobile phone cost (which was acquired in the framework of a new connection or renewal of an existing one or independently by the insured person, under the connection number stated in the Insurance Application) (*)   In the event of loss/theft at the same time with the loss/theft of the card (initial value depreciation rate is 25% per six months)  €300 €300
 Coverage of tablet cost   In the event of loss/theft at the same time with the loss/theft of the card (initial value depreciation rate is 25% per six months)  €300 €300
 Coverage of cost pertaining to unauthorized telephone calls made after the theft (*)   The cost of telephone calls made within 12 hours from when the mobile phone was stolen  €300 €300
 Purchase protection   For items purchased with your card, protection is provided in the case of theft or damage within 60 days of the date of purchase (deductible: €40 per claim)  €500 €1.000

Additionally, you get an Accidental Death Insurance coverage amounting to €300.

(*) In order to receive the mobile phone and any unauthorized telephone calls cost coverage, the connection number must be registered in the name of the insured person.

The above coverages apply worldwide, on a 24/7 basis, except for the Purchase protection coverage, which is only valid for items purchased in Greece.

Click here and here to find out more information regarding the features, coverages, detailed terms and conditions, as well as the exceptions of the insurance plan or visit one of our branches and receive detailed information from our qualified NBG staff, certified in insurance intermediation services.


You get the program for 1 year and is automatically renewed thereafter.
The cost of the insurance is €28 per year

The information you need.

In the following documents you will find all the information you may need.

The product is addressed to customers who are permanent residents of Greece, aged 18 to 70 years old, and holders of a credit or debit or prepaid card of the National Bank of Greece, and consider the risk of theft of their card and the cost of replacing their personal belongings in case of theft together with the card to be important.

The information above is purely informative and does not replace the pre-contractual information provided under current legislation or the insurance contract and its general and specific terms. Complete pre-contractual and contractual information for the specific product is available at NBG's branch network and electronically, in the case of programs available via Internet and/or Mobile Banking.

The insurance plans have been set up by Ethniki General Insurance and are distributed by National Bank of Greece SA, 86 Aiolou Street, 10559 Athens, Company Reg. No.: 311481.  For more information click here.

The distribution of the insurance plans is only provided by qualified NBG staff certified to provide insurance intermediation services. The Bank is registered with the Special Register of Athens Chamber of Tradesmen under Reg. No. 1028 as an insurance agent. The Special Register data are published on the electronic platform "Single Information Point for Active Insurance Intermediaries”, where you can verify the registration at the Special Register.

What supporting documents do I need?

  • Identity card or passport
    Your ID card or passport must be valid.
    Tell me more
  • Proof of current home address
    This can be a recent utility bill or other document evidencing your home address.
  • Income Tax Clearance Certificate
    The income tax slip clearance certificate of the last two years.
  • Proof of occupation
    Proof of occupation might be requested.
  • Phone bill
    A recent landline telephone bill from your service provider.

More digital capabilities for you

Download the NBG Mobile Banking app

The NBG Mobile app gives you a host of benefits, from bill payments and shopping to transactions and managing your housing loan. Download the app to your iPhone or Android and simplify your transactions.
Download the NBG Mobile Banking app

Do you want more information?

The insurance plan covers all of your NBG cards. Exclusions apply for the Business Mastercard and Debit Mastercard for legal entities.

There is a specific and simple procedure for your compensation. The incident must be reported to the Department for the management of card insurance claims and payment protection programs, of the reinsurer who acts in the name and on behalf of A.E.E.G.A. "Ethniki General Insurance", by phone at +30 210 3380850, Monday-Friday 09: 00-17.00. Also, the loss of the card / cards must be reported to the competent department of the bank at +30 210 48 48 484. Finally, it is necessary to submit a report to the Police Authority within 48 hours from the determination of the Damage.

Since each case is different, you can find the required documents in the last paragraph of the plan’s terms and conditions.

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