Customer Acceptance Policy

The implementation of due diligence measures both at the inception of as well as during the entrepreneurial relationship with our customers is a regulatory requirement for the entire Group, pursuant to the current regulatory framework (L.4557/2018 and Decision 281/17.3.2009 issued by the Banking and Credit Matters Committee (BCMC).
Due diligence includes, among others:

  • validation and verification of the customer’s identity, based on documents, data or information from reliable and independent sources,  
  • determination of their financial / transaction profile,
  • updating of the above details at regular intervals or in the event they change.

For more information on the obligations arising from the current legislation regarding the provision of data and information that adequately validate your identity and your income, you can visit the section “Confirmatory documents for Natural Persons and Have you introduced yourself form”.

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