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Transactions - Frequently Asked Questions
Find the answers you need about your transactions
Do you need more information? Send us your question. You can update your details through Digital Banking service, by uploading the relevant documents. You can also update them via gov.gr and the eGov-KYC service, without needing to upload any documents. If you are not an active Digital Banking user, you can register online and then follow the relevant procedure or visit an NBG branch.
NGB’s BIC/SWIFT codes are: “ETHNGRAA”.
IBAN (pronounced “eyeban”) is derived from the initial letters of the words “International Bank Account Number”) and is a standardized, unique and electronically processable bank account number. For more detailed information, see here.
If you have spotted a suspicious transaction you will have to immediately change your secret password for the Digital Banking services and/or temporarily freeze your cards. You should also contact us by calling at +30 210 77 27 440 (24/7) or by e-mail at [email protected] or by visiting an NBG branch.
You can book an appointment via the i-bank Pass (for selected branches), or by calling the branch of your choice.
You can set up a standing order through the Internet Banking Service or at one of our branches (appointment required). If you have set up a standing order via Internet Banking, you can cancel it only through the said service. Respectively, if you set up a standing order through a Branch, you can cancel it only by visiting a branch.
You can. However, you should note that if you set up a standing order via the Internet Banking Service, you can cancel it only through the said service. The same applies for the Branch as well.
You can submit an application to challenge a transaction carried out with a card (credit, debit and prepaid) via Internet Banking. Go to your card’s transactions, find the transaction(s) and select “Challenge transaction”.
To find an older transaction, select your account and the period of interest, by filling in the fields “From” - “To”. You can also perform a search based on the options “Reason” and “Amount”.
To cancel a transaction made via the Internet Banking service, go immediately after its execution to the transaction confirmation “window” or to the “Recent Transactions” window in the “Transfers and Payments” window. You should know that this action must be done within the time limits specified each transaction.
You must check if:
1) you have completed all the required fields (they are marked with a red asterisk).
2) you have entered the one-time OTP code exactly as you have received it on your mobile phone. If you still have trouble with the transaction, you can do one of the following:
- Call us at +30 210 48 48 48 4
- Fill in the online contact form
- Send us an email at [email protected].
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