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NBG’s  i-bank Mobile Banking services are available anywhere, anytime, through any Smartphone or Tablet with Internet access, using one of the following operating systems:

Apple iOS or Google AndroidTM

 

Mobile Banking brings the Bank within your reach 24 hours a day, as it gives you access to a wide range of services and transactions: 

  • Information: about your bank accounts, your credit cards and the location of your nearest NBG
         Branch or ATM. Moreover, Market Data Feed service for Athens and Cyprus Stock Exchange is
         available.
  • Transactions: Money transfers, payment of public utility bills /dues to various companies / NBG-
         issued credit cards, share trading and so on.

 

Mobile Banking offers you:

  • immediate coverage of your daily banking tasks, in a matter of seconds,
  • state-of-the-art methods to safeguard transaction security, without storing personal data on your
         mobile phone,
  • flexibility of service wherever you are, in Greece or abroad, even  on the move, 24 hours a day and
  • money savings, thanks to zero or very low charges. For further information, click here.

With your i-bank electronic services access codes and i-code device you can also access Internet Banking services if you’re connected to the Internet, as well as Phone Banking services, whether via landline or mobile phone.

 

Installation of i-bank Mobile Banking application

 

Our i-bank Mobile Banking application is readily available (free installation/downloading).

For installation instructions select from the links below, according to the type of operating system of your device: 

iPhoneTM & iPod Touch®
AndroidTM                                                                                            

 

Mobile Banking offers to you everyday solutions for your banking transactions. Wherever you are in Greece or abroad, you can have easy access to information and transactions, 24 hours a day:

  • Information and Transactions
  • Market Data Feed service
  • Stock Prices Alerts service

 

Pricing

When you carry out your transactions using your Smartphone, you save not only time but also money:

  • Information, transactions and also Market Data Feed service are free of charge.
         Only data rates from your wireless provider may apply.

  • There is no charge from NBG for downloading the i-bank Mobile Banking application.

For further information about i-bank services charges, look up here.

 

Mobile Banking in simple steps

If you are already a signed-up Internet/Phone Banking user, you don’t need to register anew for Mobile Banking. You can simply use the same passwords.

  • Step 1: Registering for the service
    To register for i-bank Mobile Banking, enough to have an account in euros to the National Bank.
    Visit one of our Branches and sign the relevant Application and Contract Banking Services through Alternative Networks. 

    Having registered, you will be prompted to register your mobile phone number to receive via SMS, an one-time password (SMS i-code), necessary for the safe completion of your transactions.

    Learn more about the SMS i-code.

    On the next business day, you can access the i-bank Internet services & Mobile Banking, using:

    the - unique - User Code (UserID), which have already received from the Branch,
    your personal Password (Password), which you create yourself via i-bank Internet Banking.

    Learn more about creating your personal Password​.​
  • Step 2: Installation of the application
  • Step 3: Entering the system

    To enter to Mobile Banking service you need your User ID and Password. For non-monetary (Information) transactions you do not require additional codes.

    Please call anytime at
    181818 if you're in Greece, or
    +30 210 4848484 if you're abroad
    and state your request (e.g. "I got locked out of Internet Banking") in order to be put through to one of our agents.
    The cost of the call depends on the pricing policy of your phone network provider.

    Then, you should create a new Password:
    - Go to the login screen in the Internet /Mobile Banking application.
    - Click on “Create new Password”.
    - Enter your UserID, which you obtained when registering, and then the Password you wish (following the Bank’s password policy instructions on the transaction window).
    - To confirm your Password, enter it a second time in the box below and then insert an OTP generated by your i-code device to approve the procedure.

    After completing the above procedure, you can log into the i-bank Mobile Banking application simply by using your UserID and the Password you created.

    If, for any reason, you have a problem with your Password and you wish to set a new one (e.g. if your Password is blocked because of multiple efforts to enter an invalid password), you should call NBG’s Contact Center to be put through to one of our agents and follow the instructions given.
  • Step 4: Carrying out transactions

    The application guides you to search and select the transaction you wish to carry out. As an extra security measure, you will be asked to enter a further code generated by your i-code device.

    You can navigate through your Smartphone menu easily and securely 24 hours a day, 7 days a week. Select “i-bank Mobile Banking” and then:

    - "Accounts": to view your account balance and 10 last transactions of your linked accounts. This transaction is also available for Internet Banking business users (“Job Positions” who have access to account balance and statements).

    - "Cards": to view your NBG-issued credit cards current outstanding balances and last 10 transactions.

    - "Transfers": to transfer funds between your NBG accounts or from your accounts to other NBG account holders.

    - "Payments": to pay DEH, OTE, Cosmote, Vodafone, Wind,  EYDAP bills and NBG-issued credit cards.

    - "Investments": to view your stock portfolio and buy or sell stocks on the Athens and Cyprus Stock Exchange (1). Moreover, through "Investments" menu you can set up or delete Stock Prices Alerts (for iPhoneTM, iPod touch®).

    - "Market Data Feed": to view Athens and Cyprus Stock Exchange, as well as indexes of international markets (1)

    - "Contact us": to contact the NBG’s Contact Center agents.

    - "ATM/Branch" (2)  to:
        * locate the 10 nearest NBG ATM /Branches and
        * find out the address of any NBG ATM or Branch.


    Notes:
    (1)   Mobile Banking Investments and Market Data Feed service is available for iPhoneTM and iPod touch®       
    (2)   ATM /Branch location service works by using your device’s GPS facilities.

NBG i-bank services use state-of-the-art security technology to ensure that your Mobile Banking transactions are fully protected:

  • User authentication

    - The Internet Banking application “recognizes” authorised users and allows them access to the system on the basis of their UserID and Password. Every Internet Banking user has his own, unique UserID and enters the Password he wishes (in line with NBG password policy instructions on the transaction window), by inserting an OTP generated by the i-code device.

    - If an invalid UserID and/or Password is entered four times, access is denied and the Password is blocked. To regain access, you should contact NBG’s Contact Center (at 181818, if you’re in Greece or +30 210 48 48 484, if you’re outside Greece) to be put through to one of our agents and follow the instructions given.
  • Preventing unauthorized access to the system
    If no transaction activity has taken place for more than 10 minutes (inactive mouse) the system automatically returns to the home page and you need to re-enter your codes if you wish to continue.
  • Additional security for monetary and security transactions
    Additional security for money and security transactions  (e.g. change of password) via Internet, Mobile and Phone Banking is provided by one time passwords (OTPs) generated by :
    • ​For SMS i-code servide users
      • by the Bank's central system and sent via SMS message to mobile phone that
            has declared the user of i-bank services (being users of SMS i-code service) . 

        L​earn more about the SMS i-code
    • For the holders of relative device 
    In addition to these security features there is no storage of your personal data on your mobile device 
  • Support
             
    Please call anytime at
    181818 if you're in Greece, or
    +30 210 4848484 if you're abroad
    and state your request (e.g. "I got locked out of Internet Banking") in order to be put through to one of our agents.
    The cost of the call depends on the pricing policy of your phone network provider.

     If you prefer, you can send your question by: 
  • Changing your personal details

    If there is any change in your personal details (e.g., home address, contact info), you should notify your NBG Branch immediately.

    You can find out about the documentation you may need to present to verify your personal details by:
    • consulting our information leaflet Have you introduced yourself? If not, do it now, or
    • speaking with one of our agents at our Contact Center calling at:
      • 18 18 18, from Greece or
      • +30 210 48 48 484,  from abroad 
             The cost of the call depends on the pricing policy of your phone network provider. 

 

  F A Qs 

  • Which mobile phones/devices support  NBG i-bank Mobile Banking?
    i-bank Mobile Banking application is supported by the following types of devices:

    - iPhoneTM using the Apple iPhone OS 3.0 (or higher) system. 

    - iPod touch®, using the Apple iPod touch OS 3.0 (or higher) system.

    - AndroidTM: i-bank Mobile Banking application supports almost all devices in the Greek market with operating system 1.6 or higher.
  • What is the 4-digit code of the i-bank Mobile application?
    When you use Mobile Banking for the first time, you must designate a PIN comprised of 4 digits, which you must subsequently type every time you use the application. This PIN is personal and is not issued by NBG. You designate the number yourself, in the following way:

    - Launch i-bank Mobile Banking application, by touching the icon on your screen.
    - On the first screen that appears ("PIN"), type 4 numbers of your choice.
    - On the next screen ("Confirm PIN") confirm the 4-digit number that you typed on the first screen.
    - Touch "Continue".

    You have now entered the application. By following the above steps you have set your PIN and you will use this same PIN from now on whenever you want to enter to the i-bank Mobile Banking Application through your mobile phone.

    If you enter a wrong PIN three times the application automatically locks and you will have to re-install it. It is not possible to retrieve your correct PIN by any means.

    Wrong PIN:

    To launch i-bank Mobile Banking you need to enter the secret 4-digit PIN that you set when originally installing the application. If you are locked out of the application, you will have to re-install the application anew. It is not possible to retrieve your correct PIN by any means. The PIN is blocked after three attempts to enter the wrong number. 

    Wrong Password:

    To launch Mobile Banking you need to enter the same User ID and Password that you use to access NBG Internet Banking services. If you enter the wrong Password four times, it is blocked. To regain access, you should call NBG’s Contact Center (at 181818, if you’re in Greece or +30 210 48 48 484, if you’re outside Greece) to be put through to one of our agents and follow the instructions given..

    If you are locked out when trying to launch Mobile Banking, then you are automatically locked out of Internet Banking.
  • How can I cancel payments that I have made via Mobile Banking?
    You can cancel payments made through Mobile Banking via our Internet Banking service.

    You must select the transaction heading:"Payments", and then:
    - "Vodafone Cancellation"
    - "Cosmote Cancellation"
    - "OTE Cancellation"
    - "DEH Cancellation"
    - "Wind Cancellation" or
    - "EYDAP Cancellation".

    Payments to NBG issued credit cards can not be cancelled.
  • I don't see all or some of my accounts/credit cards via Mobile Banking
    If you want to see more accounts and/or credit cards, please call:
    18 18 18 and say "Mobile Banking" in order to be put through to one of our agents and receive help.
  • What services the Market Data Feed provides?

    Using the Market Data Feed Service of the i-bank Mobile Banking application you can view prices from the Athens and Cyprus Stock Exchange with approximately 15 minute delay. More specifically, you can keep track of:

    - the performance and composition of the ASE and CSE general index, as well as the performance and composition of ASE-20, ASE-40, ASE 80 and ASE 140,
    - all prices of key sector indices of ASE and CSE,
    - the last closing prices of indices for stock markets around the world,
    - commodity performance,
    - the FX rates for EURO, USD, GBP and JPY and
    - the last closing prices of selected markets around the world at a glance (World Map).