If you are not happy with the answer provided you by the Bank, you can submit your complaint in writing to the Greek Financial Ombudsman (which is an Alternative Dispute Resolution Body), within one (1) year as of the date you filed the complaint with the Bank, at the following address:
Greek Financial Ombudsman
Adress: Massalias 1, 106 80 Athens
Telephone: 10440 and +30 210 3376700
Fax: +30 2103238821
e-mail: [email protected]
- The Greek Financial Ombudsman is a not-for-profit legal person governed by private
law whose mission is to consider fairly, impartially and openly disputes arising from
the provision of banking and investment services and to pursue their amicable
- More information about the Greek Financial Ombudsman can be found
For out-of-court settlement of any dispute you may have with the Bank, you can turn to any other Alternative Dispute Resolution body that is duly listed in the register of Alternative Dispute Resolution Bodies, which is available to the public on the website of the General Secretariat of Trade and Consumer Protection www.efpolis.gr, where you can find more information about out-of-court settlement of disputes.
If your complaint concerns contractual obligations under an online payment services agreement, you can file your request for an out-of-court settlement of the dispute via the Online Dispute Resolution platform at https://webgate.ec.europa.eu/odr
Note that lodging a complaint with the Bank does not prejudice your right to pursue legal remedies, and does not interrupt the limitation on such claims as you may have.