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NBG’s i-bank services are available anywhere, anytime, through our Internet Banking facility – the only thing you need is an Internet connection.  

Internet Banking brings the Bank within your reach 24 hours a day, as it provides the majority of transaction facilities available at an NBG Branch through your personal computer:

  • Information: about your bank and investment accounts, credit cards or loans
  • Transactions: Money transfers, payment of public utility bills/dues to various companies, share trading, standing orders and so on.

Via Internet Banking are also available transactions concerning Profile / Security administration:

  • Change password
  • block i-code device
  • connection /disconnection
  • friendly names of accounts and investor codes etc.le text

Internet Banking offers you:

  • immediate coverage of your daily banking tasks, in a few seconds
  • state-of-the-art methods to safeguard transaction security
  • flexibility of service, ​ 24 hours a day, whether you’re :
    • at home,
    • at the office,
    • on the move, or
    • even abroad,
  • save money, thanks to zero or very low charges. For further information, click here.

As soon as you sign up for our Internet Banking service, you automatically have access to banking facilities via any phone, landline or mobile (Phone Banking), as well as via Smartphone devices (Mobile Banking).

Internet Banking offers to you everyday solutions to manage your bank accounts:

  • Information and Transactions
  • Profile and Security
  • NBG's Alert Notification Service

 

Find out more about Information, Transactions and Profile /Security administration options provided via Internet Banking.

 

Pricing

When you carry out your transactions through the Internet, you save not only time but also money:

  • Most transactions via Internet Banking are free of charge.
  •      Those few transactions which do incur a charge (e.g. transfer of funds to other banks in Greece and  the EU) are normally significantly cheaper than when performed at the Bank’s counters.

For further information, look up here.

     

    Internet Banking in simple steps

     

    • Step 1: Registering for the service
      Visit one of our Branches to open an account in Euros - if you don't already hold one - and
      to sign the relevant application form and “Agreement for the supply of banking services through Alternative Networks”.

      Having registered, you’ll receive your UserID as well as will be prompted to register your mobile phone number to receive via SMS, a one-time password (electronic Klidarithmos / SMS i-code), necessary for the safe completion of your transactions .​

      Learn more about our sms i-code service.

      By using your : 
      • your -unique- User Code (UserID), you have already received from the Branch &
      • your personal secret password (Password), which you create yourself. 
      you can access our i-bank Internet, Phone and Mobile Banking services as of the very next day after you register.

      Learn more about creating your personal Password​​     
    • Step 2: Entering the system

      Wherever you have access to an Internet connection, you can access NBG’s Internet Banking facilities:
      - Simply visit the NBG website (www.nbg.gr) and select “Internet Banking login” to enter the login screen of the Internet Banking service.
      - To enter the system you should then fill in your UserID and Password.

      If you’re a new user of the i-bank Internet, Phone and Mobile Banking service, you should activate your i-code device after contacting our Contact Center.

      Please call anytime at
      181818 if you're in Greece, or
      +30 210 4848484 if you're abroad
      and state your request (e.g. "I got locked out of Internet Banking") in order to be put through to one of our agents.
               
      Then, you should create a new Password:
      - Go to the login screen in the Internet Banking application.
      - Click on “Create new Password”.
      - Enter your UserID, which you obtained when registering, and then the Password you wish (following the Bank’s password policy instructions on the transaction window).
      - To confirm your Password, enter it a second time in the box below and then insert an OTP generated by your i-code device to approve the procedure.

      After completing the above procedure, you can log into the i-bank Internet Banking application simply by using your UserID and the Password you created.

      If for any reason you have a problem with your Password and you want to create a new one (e.g. if your Password is blocked because of multiple efforts to enter an invalid password), you should contact NBG’s Contact Center to be put through to one of our agents and follow the instructions given.
    • Step 3: Carrying out transactions

      ​You don’t need to have any special computing skills in order to use our Internet Banking service. The whole application has been designed to be user friendly.

      Once you’ve entered the service, you can look up information on your account status, investments, credit cards and loans.

      For money and security transactions you will need to type in an OTP generated by:

      -  either by the Bank's central system
         sent via SMS message to your mobile phone you have registered when you subscribe to i-bank
         services (concern SMS i-code service users )
      -  either the i-code device​ (concern holders of the relative device)

      Each transaction page is accompanied by instructions that guide you through the procedure.

      Furthermore, you can communicate with the Bank by phone:    
      • 181818, from Greece 
              or
      • + 30 210 48 48 48,  from abroad.
              or
      • e-mail: contact.center@nbg.gr  if you come up against any difficulties. 
        The cost of the call depends on the pricing policy of your phone network provider.

NBG i-bank services use state-of-the-art security technology to ensure that your Internet Banking transactions are fully protected:

  • NBG authenticity
  • User authentication
  • Preventing unauthorized access to the system
  • Additional security for money and security transactions

    Additional security for money and security transactions via Internet Banking is provided by one-time password (OTPs) that :

    • for SMS i-code service user, generated :
      • ​​​by the Bank's central system and sent via SMS message to your mobile phone you have  
            registered when you subscribe to i-bank services (concern SMS i-code service users )

        Learn more about our sms i-code service.
    • for holders of the relative device generated 

​It is important to bear in mind that you, too, share responsibility for the security of your transactions: Please take time to read our customer security guidelines displayed under "Transaction Security".                        

 

 

  • Support

    For further information or technical assistance, or to report loss of your password or i-code device please call anytime at
    181818 if you're in Greece, or
    +30 210 4848484 if you're abroad
    and state your request (e.g. "I got locked out of Internet Banking") in order to be put through to one of our agents.

    When you hear the voice menu, say “Support” in order to be put through to one of our agents. The cost of the call depends on the pricing policy of your phone network provider.

    If you prefer, you can send your question by:                
  • Changing your personal details

    If there is any change in your personal details (e.g., home address, contact info), you should notify your NBG Branch immediately.

    You can find out about the documentation you may need to present to verify your personal details by:
    - consulting our information leaflet Have you introduced yourself? If not, do it now or
    - by speaking with one of our representatives at our Contact Center, at 181818 if you’re calling from a landline or cell-phone in Greece, or at +30 210 48 48 484 if calling from abroad. The cost of the call depends on the pricing policy of your phone network provider.

 

FAQs

  • Is it safe to carry out transactions via Internet Banking?
     
    NBG would never put its good name and standing at risk. Accordingly, we have made very substantial investments in our security systems, deploying strict transaction security specifications in line with international standards. For us, the security of banking transactions carried out via Internet Banking is a top priority, both as regards the protection of your personal data and the confidentiality and integrity of the transactions you carry out.

    The best evidence of our customers’ trust is the ever increasing number of our Internet Banking users.

    In addition, we constantly monitor developments in i-bank electronic serviced security-related issues and are quick to deploy the most advanced technological applications to safeguard your transactions.

    Such measures are the use of disposable codes generated:
    - either by the Bank's central system and sent via SMS message to mobile phone you have registered
       when you register to the services i-bank Internet / Phone & Mobile banking or
    - the physical device i-code (concern holders of the relative device)
    is considered the most advanced method worldwide of keeping electronic transactions safe from violation.

    It goes without saying that you too are responsible for the security of the transactions you carry out:
    you should follow carefully all our security advice and instructions regarding the protection of your computer and the confidentiality of your private data, as displayed on "Transaction Security" pages.
  • Which of my financial dues, personal or family, can I pay via Internet Banking?
  • How easy is it for me to pay my bills via Internet Banking?
  • Can I pay bills for other people?
  • Can I pay my credit card via Internet Banking?
  • Can I pay my rent via Internet Banking?
  • My child is studying abroad and I often have to send him money to cover his expenses and needs. Is it possible to do this via Internet Banking?

    Of course! Our Internet Banking service is of help to you both. All you have to do is credit the amount you want to your child’s account, at any time, even during weekends when banks are closed. If his account is also with NBG, the money transfer is free of charge. Once he sees that his account has been credited with the money you sent, he can withdraw it from his account using his ETHNOCASH PLUS card at any ATM displaying the Cirrus/Maestro logo.

    If your child is a student abroad in another EU country, he can open a deposit account in a local bank to which you can send money in the same way. Money transfer fees in this case are very low and, what is more, if the account from which the money is debited is an "NBG Student Life Account" there is no charge by NBG for its side of the transaction.