Debit card replacement

Upon expiration of your existing debit card, it’s automatically renewed and replaced by the new Dual debit card!

The innovative Dual debit card of National Bank of Greece is offered with a low annual fee of €6 and combines in one card the simplicity and ease of use of the classic debit card, with the features offered by a credit card. The unique dual functionality of the Dual card in the Greek market is the ideal choice for security and flexibility in your transactions.

Benefit from the offer that we’ve designed exclusively for you!

Activate your new Dual card now and automatically enter this month’s draw to win:

1 gift voucher worth €500 for Ekdromi.gr
5 gift vouchers worth €100 each for Sklavenitis Supermarkets

To find out more about the terms and conditions, click here.

With the Dual card you enjoy a number of benefits, such as:

Reward through Go For More as it's the only debit card participating in the loyalty program. Thus, you earn points with every purchase at thousands of partnered businesses, using either the debit or the credit functionality of the card. Find out about the terms of operation and the special conditions of the program.
If you're not already a member of the Go For More program, you're automatically enrolled when you activate the card.
Enjoy travel insurance free of charge.
Gain flexibility in your transactions by choosing between the debit and the credit functionality of the card.
Make payments through the Apple Pay, Google Pay, Xiaomi Pay & Garmin Pay Digital Wallets.
Monitor and manage your card online through Digital Banking.
Make your online purchases securely with the secure transaction service Mastercard® Identity CheckTM (Strong Customer Authentication for e-commerce transactions).
Enjoy features such as standing orders to pay debts to businesses and organizations.
Build up a tax threshold.

In addition, by activating the credit functionality and obtaining a credit line, you get the following privileges:

2,000 Go For More points with your first purchase through the credit functionality.
More Go For More points per transaction through the credit functionality.
Favourable interest rate on purchases for the first 6 months.
Other banks’ credit card balance transfer program with privileged interest rate, to the credit functionality of your new Dual card.
Payment in instalments to merchants who offer them.
Payment of dues to the Greek State in 12 interest-free instalments.
Easy payment methods (automatic payment, IB/MB, ATMs, branches, APS, phone banking, Hellenic Postal Service (ELTA)).
Instant 24/7 access to your account statements through the free i-bank statements service.

Important information:

What remains the same:
- Your secret PIN
- The debit functionality number of your new card remains the same as the previous one
- The deposit accounts you’ve linked to your existing card
- The transaction limits you've set on your existing debit card
- The card is sent inactive for security reasons and in order to use it you must activate it at any NBG ATM. Watch useful videos on card activation
- If you've registered your previous debit card in Digital Wallets, you can continue your transactions without having to re-register the debit functionality.
- Your reward through the Go For More program
- Online management through Digital Banking
- Contactless transactions and secure online shopping. For contactless use of the card, the transaction is completed through the debit functionality.
- If you've registered standing orders through your debit card, they will continue to be charged as before.
- Building up a tax threshold through your daily transactions
What's new:
- Your new card has 2 numbers and corresponding 3-digit security codes (CVC), one for its debit and one for its credit functionality.
- Contactless transactions using the card are only possible through its Debit Functionality. If you wish to carry out a transaction using the Credit Functionality, you must insert the card into the POS and select the Credit Functionality.

Digital Wallets

On Digital Wallets, the two functionalities of the Dual card are displayed as two distinct cards. You can use the functionality you want by selecting the respective card. For more information visit the Google Pay and Apple Pay webpages or watch the relevant video.

Using the Dual card’s Credit Functionality

Your new Dual card comes with its Credit Functionality disabled. If you wish to use the Credit Functionality, you can request the issuance of a Credit Line at any time, either by making an appointment with your NBG Branch and submitting the necessary supporting documents, or through Digital Banking, if you have log-in credentials, or by phone, by calling +30 210 48 48 484.

The granting of a credit line is done at the discretion of the Bank and is based on the assessment of your credit standing.

Terms governing the card's supply and use

By activating your new card, you automatically accept the terms governing its supply and use. Read the pre-contractual information, the terms of use of the Dual card as well as the Bank’s Rates and Charges.

Information and Terms of Insurance Programs

Find out about the Terms and view more information about your card's insurance programs:

Travel Insurance: Pre-Contractual Information, Terms of Use, IPID Factsheet
Insurance Intermediary's Form

For all other card products offered by NBG click here.

Have any questions?

What if I already have a Dual card?

The operation of your existing card will not be affected at all. You will now have two Dual cards.

How can I enter the draw?

By activating your card, you’re automatically entered in the following month's draw.

Does the new Dual card I received have a Credit Line?

TNo. If you meet the Bank’s credit criteria, you can apply for a credit line on your card. The credit line is set by the Bank, upon assessment of your credit standing.

What if I don’t want a credit line?

You're not under obligation to activate the credit functionality of your Dual Mastercard, as it has been sent to you with only the debit functionality activated, providing you in any case with significant privileges.

Do I have the option to insist on the use of my PIN when making contactless transactions?

When carrying out contactless payments, you're essentially using the card’s debit functionality. If you don't want to use the contactless payment functionality, you can carry out all your transactions by inserting the card in the POS and entering your PIN, or deactivate the contactless payment functionality for your debit card through our Internet & Mobile Banking apps. You can activate contactless transactions for your debit card at any time.

If I don't want the new Dual card I received, what can I do?

You can cancel the card you received, through the Internet & Mobile Banking applications, if you are a registered user, or through the Contact Center of the National Bank of Greece, by calling at 210 48 48 484. However, please note that the card you have in your hands is a continuation of your previous card and ensures you the same PIN, number, linked accounts and usage limits, maintains the same standing orders and you can continue to use it in digital wallets in case you have registered it. Plus, it's the only debit card that participates in the Go For More program through which you can earn on every transaction you make, while providing you with free travel insurance. Finally, it has a five-year term of validity and does not incur a renewal fee.
However, if you wish to obtain a new plain debit card, which does not participate in the Go For More program and does not provide additional benefits, you can, after cancelling the Dual card you received, apply for an issuance through the bank's Contact Center at 210 48 48 484 or at a National Bank of Greece branch.