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Virtual Prepaid Mastercard

Virtual Prepaid Mastercard is NBG’s virtual, prepaid card that comes with multiple loading options, facilitating your electronic transactions, online purchases, mail and telephone orders.

It has no plastic physical body, and as such it can be used exclusively at points of sale that do not require the physical presence of a card. The prerequisite elements to complete a transaction are the card number, the expiry date and the 3-digit verification code (CVC2).

Your Virtual Prepaid Mastercard can be reloaded at any time, ensuring you an available balance sufficient for your purchases.

For further information see Details.

Transactions

With Virtual Prepaid Mastercard you can perform the following transactions:

  • Purchases at e-shops,
  • Phone and mail orders,
  • Account payments through electronic portals, such as NBG's i-bank Simple Pay,

for which the physical presence of a card is not required.

 Loading

To carry out transactions using Virtual Prepaid Mastercard, you should pre-load money onto it. Your card can be loaded via NBG's Internet Banking or Phone Banking services, selecting the deposit account to debit with the loading amount of your choice. Once loaded, your Virtual Prepaid Mastercard can be readily used for transactions.

Card loading is subject to a fee charge. For more information on the charge rates for transactions on the basis of the Virtual Prepaid Mastercard, click here.

 Unloading

You are entitled to transfer the available balance on your card to your deposit account with NBG at any time via NBG’s Internet Banking or Phone Banking services.

Card unloading is subject to a fee charge. For more information on the charge rates for transactions on the basis of the Virtual Prepaid Mastercard, click here.

Transaction limits

On issuance of your Virtual Prepaid Mastercard you will be asked to select a Daily Transaction Limit, which you can then use for your Card-based purchases and transactions. Your daily limit should be between € 500 and € 5,000, and you may change it at any time via NBG's Internet Banking.

For security reasons, NBG has set the maximum annual limit for purchases at € 25,000.​

Furthermore, your Virtual Prepaid Mastercard enables you to ensure a sufficient available balance for your transactions, as you may reload it at any time and as many times as you wish, observing the following amount limits:

  • € 2,500 per loading 
  • € 5,000 per day.

For the issuance of a Virtual Prepaid Mastercard, you need to submit your application via NBG's Internet Banking. On completion of the issuance procedure, you will be provided with your card details, i.e. the 16-digit number, the expiry date and the 3-digit verification code (CVC2) necessary for carrying out transactions.

If you are already a registered user of NBG's Internet Banking, you can readily apply for the issuance of your Virtual Prepaid Mastercard, otherwise please contact your NBG Branch.

Information

You can monitor your card-based transactions at any time through NBG's Internet and Phone Banking.

Contact us

For more information and/or assistance, you can call NBG's Contact Center at 181818 from anywhere in Greece or +30 210 48 48 484 from abroad and say “Agent” to be serviced by one of our agents.

Loss of card details

If you suspect that your Card details (card number, expiry date and CVC2) have been leaked,  please call 181818 immediately from anywhere in Greece or +30 210 48 48 484 (from abroad), say "Loss" and ask to be put through to one of our agents for your immediate support. 

Terms of Use

Find out about the terms of Supply and Use of the Virtual Prepaid Mastercard here.​