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Live Banking

The full branch experience, 100% online.

At NBG, we're making communication with you simpler, faster and more personal, with our new Live Banking service and your personal banking Relationship Manager.

Your Very Own Live Banking RM:

  • is by your side to support you in your banking needs, taking on your overall relationship with the Bank. 
  • can guide you on any issue and is always available to answer your questions.
  • offers you comprehensive information on investments, financing and any banking or insurance needs.
 

In brief:

  • Experienced staff
  • Personalized service 
  • Extended service hours 
  • Convenience & security through Video Banking

What does the Live Banking service offer you?

Our services, now available from the convenience of your desktop or mobile.

Integrated services

Applications and information regarding loan approvals, presentation of investment plans and other products tailored to your banking and insurance needs.

Extended service hours, immediate service

You set the time. From 08:15 to 19:00, choose the time that's most convenient for you and connect with your Personal Advisor.

Cutting-edge service with no additional fees

The Live Banking service is offered free of charge and is currently available in a pilot version.

Key topics for discussion with your RM

Investment Solutions

Investment Solutions

Discover the program that suits your investment profile.
Mortgages

Mortgage Loans

Take the next step toward your own home with solutions tailored to your needs.
Personal loans

Personal Loans

Simple solutions for your every personal need.
Credit Cards

Credit Cards

Make purchases with ease and enjoy benefits that make a difference.

How do you book the appointment:

(It applies to customers who have already been enrolled in the Live Banking service)

Things you can do during the call:

(During your Video Banking Appointment with your personal Relationship Manager)

See how you can easily book your next Video Banking Appointment with your personal Relationship Manager and review or edit documents and supporting files during your Video Banking Call.

Have any questions?

You can contact your RM via Video Banking by scheduled appointment, by email directly to your RM’s email address, or to the branch’s email address.

Your appointments via Video Banking can be scheduled on weekdays from 08:15 through to 19:00.  
Communication via Video Banking is secure, as it takes place within the Bank's protected Digital Banking platform using unique login credentials. In addition, if you sign up for the service, communications will always be carried out with the same Live Banking RM, who activates his camera and microphone during your communication via Video Banking. 
Easily and quickly. You can find the detailed user guide for communicating via Video Banking here

During the first telephone communication with your Live Banking RM, if you wish, he will guide you in scheduling your first appointment and explain the steps you’ll need to follow. 

To book your appointment through Digital Banking, follow the steps below:

  • Sign in to Digital Banking
  • From  Services, select  Branches & Appointments.

From this section you can also change or cancel your appointment.

 
 No, there isn’t. The service is offered free of charge.

Ready to get started?

Book your online appointment today and experience the future of banking.

(It applies to customers who have already been enrolled in the Live Banking service)

The insurance plans were created by National Insurance and are distributed through the network of branches of the National Bank of Greece S.A., 86, Aeolou Street, 10559, Athens, A.M.E.E.E.A.: 311481.  For more information click here

The distribution of insurance plans is carried out only by bank staff who are certified insurance intermediaries. The Bank is registered in the Special Register of the Professional Chamber of Athens under number 1028 as an insurance agent. The data of the Special Register are published on the electronic platform "Single Point of Information (S.P.I.P.)" Active Insurance Intermediaries, through which you can verify your registration in the Special Register. E.S.I.P. website: https://insuranceregistry.uhc.gr/

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