Login Login
Retail
Login
Corporate

Our i-bank Alert packages provide instant alerts on account and card activity, via e-mail and/or SMS.
The service is available via i-bank Internet Banking to individuals, and offers:

  • three packages, giving you greater flexibility to choose the alerts that best suit your needs
  • alerts regarding the activity of the accounts you've linked to i-bank Internet Banking and 
          transactions made using NBG credit or prepaid cards, as chosen by you
  • flexibility in the provision of information
  • maximum security in transactions

i-bank Alert is available in three packages:

​PACKAGE​TERM​ALERT MODE​LINKED PRODUCTS
​FREE​Unlimited
​e-mail
(unlimited)
​Up to 5 Deposit Accounts

 


​MINI

 

​Monthly
or
Annually

​​e-mail
(unlimited)
and/or
SMS 
(5 free of charge/month or
60 free of charge/year)



​1 Deposit Account

 

​UNLIMITED


Monthly
or
Annually
​​e-mail
(unlimited)
and/or
SMS
(unlimited)

​1 Deposi​t Account
and/or
1 Card (Credit/Prepaid) 


  • You can select automatic renewal of the MINI and UNLIMITED packages.

  • If you've selected “automatic renewal” in the MINI package, when the available SMSs included in 
         your package are used up, you'll continue to receive SMSs (charged per extra SMS) and you will be 
         charged on the next renewal of the package with the total cost of the extra SMSs.

  • If you haven't selected “automatic renewal” and the SMSs are used up, you'll continue to receive 
         alerts only via e-mail. Alternatively, you can just go ahead and renew the package.

    Get on to the Service Rates and Charges​  and Service Terms of Use

For deposit accounts linked to Internet Banking:

  • Change of Account Balance
  • Cash Deposit & Withdrawal
  • Purchases using credit card
  • Transfer to/from account
  • Credit/Debit Order
  • Credit of interest
  • Credit of Pension, Payroll, Rent
  • Payment of Insurance Premium
  • Deposit/Payment of Cheque

For transactions using NBG prepaid or credit cards:

  • Purchases
  • Cash withdrawals (currently this transaction is not available due to capital controls)
  • Cash-back from your purchases.
  • Credit card payment
  • Notification that your monthly statement has been issued

Additional alerts, free of charge:

  • Activation or deactivation of the alert package
  • Change your settings
  • Impending expiry of the package
  • Failure to collect the fee due to insufficient balance
  • Renewal or expiry of the package
  • Use of 80% of the available SMSs for packages that include a specific number of SMS alerts

Silence hours

You can set silence hours for SMS. During the silence period no notifications will be sent via SMS, and all such alerts will be sent immediately afterwards.

​i-bank Alert is available via i-bank Internet Banking for individuals.

Sign up for one of the service packages by clicking on Journal/User Profile and selecting
“i-bank Alert Management”.

SMS Alerts Service

The SMS Alerts service for transactions effected using your credit card (SMS Alerts) is incorporated in the i-bank Alert service.
If you've already activated the SMS Alerts service:

  •  you can explore the enhanced options of i-bank Alert by obtaining the monthly
          UNLIMITED package free of charge through to 31/3/2017.
  • for Platinum MasterCard holders the UNLIMITED monthly package is offered free of charge until 
         30/6/2017.
  • Following expiry of the free period, you can continue to receive alerts by selecting any package you 
         wish, at the cost provided for in the applicable NBG Rates and Charges. Alternatively, the Alert
         service is deactivated.

Technical support

For further information and technical support related to i-bank Alert please call NBG Contact Center 24/7 at:

  • 181818 from Greece or
  • +30 210 4848484 from abroad,      
         or 
  • send an e-mail to: contact.center@nbg.gr 
    The cost of the call depends on the pricing policy of your phone network provider.