Login Login
Retail
Login
Corporate

Prepaid VISA is the new prepaid, reloadable NBG card, which enables you to make purchases in stores and businesses around the world, as well as carry out secure transactions over the internet.

The NBG Prepaid VISA card gives you total control over your money management and helps you organize your purchases, by loading the card in an easy and fast way with the amount you wish.

Furthermore, the NBG Prepaid VISA card participates in the total reward program go4more, as your day-to-day transactions earn you points that you can redeem at participating businesses or through NBG products and services.

Prepaid VISA can be used for: (*)

• Purchases of goods and services at all merchants displaying the VISA logo in Greece and abroad;
• Contactless transactions at merchants equipped with the special readers,
• Online purchases at e-shops,
• Additional transactions including, hotel bookings, car rental, phone and mail orders,
• Cash withdrawals via NBG’s i-bank ATM network or the ATM network of other banks in Greece and  abroad, as well as via POS at the Branch network of other banks.

(*) Subject to the provisions of the current legal framework as regards to restrictions on cash withdrawals and transfer of funds. The ability to withdraw cash in Greece or abroad is not temporarily provided for the prepaid cards of the Bank. To get detailed information about the transactions that you carry out click here.

To use your card, you simply need to pre-load the amount you wish onto the card, as often as you wish, via: 
• the i-bank Internet Banking and Phone Banking services,
• NBG's Branch Network,
• NBG's i-bank ATM Network.

Apply for our new Prepaid VISA card with contactless transaction technology and carry out secure purchases and transactions in Greece or abroad, 24/7.

For further information see Details.

Gain control over your money

With Prepaid VISA card you have complete control over your money management and the organization of your purchases. Specifically, when applying for your Prepaid VISA card you choose the desirable Daily Transaction Limit and the Daily Withdrawal Limit for your Card. You can carry out transactions within the daily limits you have set, provided there are sufficient funds on your Card.

Fast and secure purchases 

With Prepaid VISA card you can purchase goods and services at all merchants displaying the VISA logo in Greece and abroad.

You can make your purchase by presenting the card at the paypoint and typing your PIN, if requested. The cost of your purchase is automatically deducted from your account, provided there is sufficient available balance for your transaction.

At merchants equipped with the special POS terminals displaying the symbol, you can carry out secure contactless transactions of any amount. For amounts below €25, you do not need to enter your PIN; simply hold the Prepaid VISA in front of the reader for a few seconds and when you hear a beep, your transaction has been completed. For amounts over €25, type your PIN.

Secure internet transactions

With Prepaid VISA you can make online purchases at e-shops. Furthermore, via our Verified by VISA service, for which you can sign up free of charge, you can carry out remote transactions with verified internet sites at a heightened level of security.
To get detailed information click here.

Additional transaction options 

The Prepaid VISA card enables you to carry out additional transactions including:

  • purchases of goods or services requiring pre-authorization (e.g. car rental and hotel bookings),  
  • phone and mail orders.

Cash withdrawals (*)

You can withdraw cash by using your PIN, at any i-bank ATM of NBG or other banks, in Greece or abroad and via the special POS devices at branches of other banks.

 (*) Subject to the provisions of the current legal framework as regards to restrictions on cash withdrawals and transfer of funds. The ability to withdraw cash in Greece or abroad is not temporarily provided for the prepaid cards of the Bank.To get detailed  information about the transactions that you carry out click here.

Loading your card is easy

You can load your Prepaid VISA card in a simple way, at any time via:
• NBG's i-bank Internet Banking and i-bank Phone Banking services, by transferring funds from yours deposit account, provided you are a registered user,
• any NBG Branch, by cash, or transferring funds from yours deposit account,
• any NBG i-bank ATM by making a cash deposit directly to the Prepaid VISA card and transferring funds,from yours deposit account * using your debit card linked to the Prepaid VISA.

Once loaded, your Prepaid VISA can be readily used for transactions.

(*) at cash-deposit i-bank ATMs

Your Prepaid VISA can be loaded by someone else, either by visiting an NBG branch or through our i-bank network, provided the person in question knows your card number.

Once loaded, your Prepaid VISA is ready for use in your transactions. The first loading of the card is free of charge.

How to unload your card  

Prepaid VISA  enables you to collect, in all or in part, the amount of the available balance on your Card, in cash via NBG Branch counters or by transferring said balance  to your NBG account via:


• the i-bank Internet Banking and Phone Banking services
• NBG Branch counters

Transaction limits (*)

On issuance of your Prepaid Visa you will choose the desirable Daily Transaction Limit.

In particular, your daily transaction limit should be between €0 and €5,000,
and your daily withdrawal limit between €0 and €500.

Furthermore, your Prepaid VISA enables you to ensure a sufficient available balance for your transactions, as you may reload it at any time and as many times as you wish, observing the following amount limits:


• The amount that you load to the card cannot be less than €10 or more than €2,500 per loading transaction,
• €5,000 per day,
• and €25,000 per year.

Maximum permitted annual transaction & withdrawal limit per card is €25,000.

The amount that you unload from your card should not exceed the annual transaction & withdrawal Card limit of €25,000.

You can change the transaction limits of your card, either via i-bank Internet Banking service or at any NBG Branch.

For more information on the applicable limits and transactions rates charged for the issuance and use of Prepaid VISA, click here.

Note
 (*) Subject to the Acts of Legislative Content applicable at any given time, imposing restrictions on Cash withdrawals and transfer of funds. To get detailed  information about the transactions that you carry out click here.

Participation in the go4more program

Go4more is the first program to reward your total relationship with NBG, as your banking transactions earn you points that you can redeem at participating businesses and through NBG products and services.
Prepaid VISA participates in the go4more total reward program and rewards you for purchases made with the card. Each time you make a purchase with your Prepaid VISA card, you collect points that you can redeem when you make your next purchase at participating businesses.

To get detailed information on the terms of the programme and to sign up click here.

How to apply for new Prepaid VISA Card:

  • visit any NBG Branch
  • fill out and sign the relevant documents (application form and contract)

supplying at the same time a photocopy of your ID card or your passport along with a valid alien's residence permit (if required), provided you are an NBG customer.

If you are a first time customer check out the documents you are required to submit here.

Alternatively, if you're a registered user of the i-bank Internet Banking service, you can submit your Prepaid VISA card application online and get it by accepting its terms of use. Specifically:

  • Login to the i-bank Internet Banking service
  • Under Cards click on the "Prepaid VISA" link
  • Fill in the fields required to complete the card application process, including:
    • the Daily Transaction Limit,
    • the Daily limit for cash withdrawals,
    • the Account you wish to be debited with any Bank expenses (for the issuance of the card),
    • the Card delivery address,
    • Read the terms of use of the card,
    • After having carefully read and understood these terms of use, click on "I accept the transaction terms" and then click on continue,
    • Check again the transaction data on the screen and, if you're satisfied that they are correct, enter the i-code,
    •  To complete the transaction click "Submit".

Once you receive your card, log in to Internet Banking in order to obtain your PIN.

After a few days you will receive your card by mail at the address you have given us. To obtain your PIN, you must follow the instructions described in the letter accompanying your card.

Update

You can monitor your Card-based transactions at any time through NBG's Internet and Phone Banking services.

Use of the Card

To use your card, you must obtain your PIN by following the instructions described in the letter accompanying your card, and load it with the amount you wish.

Change of PIN

You can change your PIN to another of your own preference by selecting "Change PIN" from the main menu of any NBG ATM and following the instructions displayed on the screen.

Expiry

Prepaid VISA expires after 5 years and is valid up to the date indicated on the front side of the card.

Security

NBG provides maximum security in your transactions with Prepaid VISA. However, the security of your transactions is also your own responsibility. Therefore:
you should keep in mind that your PIN is equivalent to your signature and:
• is unique, strictly personal and confidential,
• should not be disclosed to anyone else, even services of the Bank,
• should not be written on the card, or on any document or object accompanying the card,
• when you type it out, cover the keypad with your free hand,
• never accept any help from anyone else when entering your PIN,
• make sure that the next customer is standing at a safe distance from you,
• for maximum security, you are advised to change your PIN regularly.

Your Password also ensures secure online transactions with internet sites verified by Verified by Visa and
• should not be kept with the card,
• should not be saved in electronic or any other form,
• should be entered only at secure workstations (PC, Laptop, i-Phones),
• when you type your password make sure that no one is watching you.

Contact us

For more information and/or assistance, you can call NBG's Contact Center at 181818 from anywhere in Greece or+30 210 48 48 484 from abroad. Say “Agent” to be put through to one of our agents.

Loss of card or PIN

You can call 181818 at any time of the day from anywhere in Greece or +30 210 48 48 484 if you’re outside Greece. Say "Loss" if you’ve lost your card, or "Agent" if you’ve forgotten your PIN.

Change of particulars

Please inform us immediately of any change in your personal particulars (address of residence, contact information etc.) simply by visiting an NBG Branch.
Find out about the required ID verification documents at any NBG Branch or by calling at 181818 from a landline or mobile phone, if you’re in Greece, or +30 210 48 48 484 if you’re outside Greece.