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Upgrade of NBG’s prepaid card systems

NBG regularly upgrades its IT infrastructures so as to provide customers with the latest and best payment products and services.  

We have scheduled an upgrade for our support systems for Prepaid Visa & Virtual Prepaid MasterCard, and accordingly the functioning of the cards will be affected as follows:

1.     The following card operations will not be possible:

  • Loading & unloading of the card: from 12/5/20 6:00pm through 14/5/20 07:30am
  • Payments (e.g. tax dues, life insurance premiums, etc.) via i-bank pay, Internet Banking, Branch Network: from 12/5/20 6:00pm through 14/5/20 07:30am
  • Reissue of ΡΙΝ (only in the case of Prepaid Visa): from 13/5/20 6:00pm through 14/5/20 07:30am
  • Change in daily transaction limit: from 13/5/20 6:00pm through 14/5/20 07:30am
  • Transactions (withdrawals and purchases at physical and online stores): from 13/5/20 10:00pm through 14/5/20 07:30am

2.     After 14/5/2020, you will be able to get updates regarding any previous transactions you've made using your card, via i-bank Internet and Mobile Banking and via our Branch Network. Account enquiries at ATMs will be available for transactions made from 14/5/2020 onwards.