Questions about bank products & services

Sofia, your AI assistant, is designed to offer you instant support and guidance, and help you complete essential banking procedures via chat. Available 24/7, Sofia is always by your side, whether you are using your PC or smartphone. Accessible through all NBG digital channels (Internet Banking, NBG Mobile Banking, Business Internet Banking, Business Mobile Banking, Next), Sofia ensures a consistent service experience.

The image used (avatar) in the chat widget is a product of artificial intelligence.

• Information on products & services
  Get details about accounts, cards, loans, insurance, and other banking services, including support for programs such as Go For More.
• Accounts & Cards
  Instantly access your account and card balances, activity, and general information through the chat.
• Guidance on banking procedures
  Receive instructions and complete procedures such as opening an account, applying for a card, or updating personal details.
• Using Digital Banking
  If you need help with Internet Banking or Mobile Banking, Sofia provides you step-by-step guidance to complete any process.
• Service & next steps
  Book an appointment at a branch or by phone, choosing the day and time that suits you.

Absolutely. The protection of your data is a top priority for NBG. Chats are collected and processed exclusively for the purpose of improving the quality, accuracy, security, and performance of the Service, fully complying with all applicable personal data protection laws. All necessary technical and organizational measures are in place, in accordance with the applicable legal and regulatory framework. Find out more here.