Ethniki Insurance has designed an insurance program for Card Insurance, available through NBG's  Branch Network and i-bank Internet Banking and Mobile Banking .

Card Insurance is a plan that provides you insurance coverage in the event of theft or loss of your debit, credit or prepaid card, as well as specific items or cash that may be stolen or lost at the same time.

For further information see Details.



​Key features of the plan
The Insured, aged between 18 and 70, upon concluding the contract should hold a credit or debit or prepaid card issued by NBG. The Business MasterCard (credit card) and debit MasterCard company cards are excluded and do not participate in this plan.

Each cardholder can have a single Card Insurance plan that covers all his cards.

The insurance plan lasts for one year and is automatically renewed.

Plan cost
€28 annual premium


​ ​Benefits ​ ​Description​ ​Compensation
per incidentAnnual Limit
Coverage of cash withdrawals or card debitsThis concerns debits to the card made after loss or theft of the card and up to 48 hours before the Bank is informed of such loss or theft.€500€1,000
​Coverage of cash withdrawals from ATMsIn the event of theft of such cash within 12hrs of withdrawal of the amount from an ATM (use of violence/threatening behavior)€300€300
​Coverage for the cost of replacement of keysIn the event of loss or theft of keys at the same time as loss/theft of the card (house/office/car)€100€100
​Coverage for the cost of replacement of identity or other personal documents (ID, passport, driving license, vehicle registration certificate, residence permit, work permit, leisure craft licence, health book)In the event of loss or theft such document at the same time as loss/theft of the card€100€100
​Coverage for the cost of replacement of bagIn the event of loss or theft of bag at the same time as loss/theft of the card€200€200
​Coverage for the cost of replacement of wallet In the event of loss or theft of wallet at the same time as loss/theft of the card ​​€100​​€100
​Coverage for the cost of a mobile phone (which was bought in the context of a new connection or renewal of an existing connection, or independently with a connection number as stated in the Insurance Application) (*)In the event of theft of a mobile phone at the same time as the theft of the card (depreciation of initial value: 25% per six months)€200€200
​Coverage for the cost of a tablet In the event of theft of a tablet at the same time as the theft of the card (depreciation of initial value: 25% per six months)€200€200
​Coverage for the cost of unauthorized phone calls made after the theft (*)Covers the cost of phone calls made within 12 hours from the moment of the theft of the phone.€200€200
Purchase protection​For items purchased with your card, protection is provided in the case of theft or damage within 60 days of the date of purchase (deductible: €40 per claim)€500​​€1,000

An Accidental Death Insurance coverage of € 300, is also provided.

(*) To cover the replacement cost of a mobile phone and any unauthorized phone calls, the phone number should be registered in the name of the Insured. 

The coverage applies worldwide, 24 hours a day, excluding the Purchase Protection, which applies only for items purchased in Greece. Visit any or our NBG branches where you will get detailed information from our qualified NBG staff, certified in insurance intermediation services.

The information contained herein serves a purely informative purpose and is not intended to replace the pre-contractual information, as stipulated by the current applicable legislation, nor the insurance contract and its general and special terms. The complete pre-contractual and contractual information for this plan is available at all NBG branches, and here . For the insurance product information document click here .

The insurance plan is distributed through National Bank of Greece SA, 86 Aiolou, str. 105 59 Athens and Company Reg. No.: 311481. For more click here .

 Insurance plans available at the NBG branches are distributed only by Bank staff who are certified insurance intermediaries. The National Bank of Greece is registered as an insurance agent with the Special Registry of the Athens Chamber of Tradesmen under No. 1028. The Special Registry's data are available through the online platform "Point of Single Contact (ESIP)" of Active Insurance Intermediaries, via which you can verify the registration with the Special Registry. ESIP website :  http://insuranceregistry.uhc.gr/.


To find out more about the plan, simply visit any of our NBG Branches, to consult our certified insurance intermediaries.

Basic documentation required:

Valid Identity Card or Passport 

Find out about the ID verification documents required under the current regulatory framework at Have you introduced yourselves? If not ...do it now.

 The program is also available through i-bank Internet Banking and Mobile Banking .

Special features of the plan you’ve selected

Security and protection in the event of minor offences that could occur.

Less hassle in the event of loss or theft of personal items.

A simple compensation procedure.

The coverage applies worldwide, 24 hours a day (excluding the Purchase Protection).

Purchase protection (within Greece) in the event of theft or damage.



  • How many NBG-issued cards per Ιnsured does the protection plan cover?
    The plan covers all cards (main cards and additional/family cards), including prepaid cards, of which the Ιnsured is cardholder.  The Program does not cover corporate cards, such as, for example, Business MasterCard (credit card) and Debit MasterCard (for legal entities), which the Insured may hold.
  • Must the Insured (beneficiary of benefits) and the Counterparty (customer who undertakes payment of the premium) be the same person?
    No. It is possible for a customer to undertake the payment of the insurance (as a third Party) and another person to be the Insured and beneficiary of the protection plan. This option is offered only at our NBG branches.
  • If I cancel the plan, am I entitled to a refund?
    If you have not made use of the protection plan, the respective amount of the premium is refunded to you. If you have made use of the plan, the premium cannot be refunded and the insurance shall remain valid until the next date of its annual renewal.
  • What should I do in the event of theft or loss?
    You should report the incident to the Division for Card Claims & Payment Protection Programs of the Reinsurer which acts in the name and on behalf of Ethniki Insurance by calling +30 210-3380850, Monday to Friday 09:00-17.00. In addition, you should:

    Report the loss of the card(s) to the Bank's competent Sector by calling +30 210 48 48 484.

    Block the SIM card immediately when you realize an incident has occurred.

    Submit a statement to the police within 48 hours of realizing the incident has occurred.

    A written statement of the claim should be submitted to Dimitressa 15 & Ionos Dragoumi, GR-11528, Athens, together with the required documentation.

  • What documents should I present when applying for compensation?
    The required documents for each different case are listed in the last paragraph of the plan's terms and conditions that we give to you.