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Secure Transactions via ATMs

Secure Transactions via ATMs

National Bank of Greece provides you security when you carry out transactions via its i-bank ATM network by deploying cutting-edge technology:

All transactions via the i-bank ATM network are monitored on an ongoing basis through our Fraud
Detection System.
The NBG cards incorporate Chip & PIN technology for safe and secure transactions.
The transactions are carried out by entering the PIN which is unique, strictly personal and should never
be disclosed to any third party.
For safety reasons your card is temporarily blocked after 5 consecutive failed attempts to login.

Bear in mind that you, too, share responsibility for the security of your transactions:
Your Personal Identification Number (PIN) is equivalent to your signature and is unique, strictly personal
and confidential.
You should ensure in every way the confidentiality of your PIN.
Memorize your PIN and do not write it on the card, or on any other document or object accompanying
the card.
For maximum security, you are advised to change your PIN regularly.
Never disclose your PIN to any third party, even the staff of the Bank.The staff of NBG will never ask you
to reveal your PIN.
Keep a handy record of the Bank's contact number to report any incident relating to your card and/or
transaction.

Further, when carrying out a transaction at an ATM:

Hide the keyboard and never accept any help from anyone else, when typing your PIN.
Never allow anyone to come close to you and distract your attention in any way.
Check whether the ATM gives back your card upon completion of the transaction.
Make sure that the next customer is standing at a safe distance from you.
If your card is retained by the ATM, contact NBG’s Call Center and report the incident.