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Transaction security via ATM

When you use NBG’s i-bank network, we provide you with top-level protection in your banking activity thanks to our cutting-edge transaction security technology:  

  • Activity and transactions via the i-bank ATM network are monitored on an ongoing basis by our special ATM Fraud Detection System.
  • Transactions require the use of a PIN, which is unique, strictly private and not to be disclosed to any third party.
  • You can set or change your daily transaction limit using your ETHNOCASH PLUS and ETHNOCASH PLUS BUSINESS card.
  • For your own security, if the wrong PIN is entered 5 consecutive times, the card is temporarily blocked.
  • If your card is lost or stolen, call our Contact Centre immediately at 181818 from Greece or +30 210 4848484 from abroad, on a 24/7 basis, and your card will be blocked on the spot.  

Don’t forget: You, too, are responsible for your transaction security:    

  • Keep your PIN secret by all means.
  • Never keep your card and PIN together.
  • Learn your PIN by heart, and never store it in a place where it might be associated with your card.
  • Change your PIN frequently.
  • Never disclose your PIN to anyone, including persons claiming to be NBG staff. Note that genuine staff of NBG will never ask you for your PIN.
  • Keep the number of our Contact Center handy so that you can report any incident concerning your card or transaction (181818 from Greece or +30 210 4848484 from abroad).


In addition, when you use one of our ATMs:

  • When you type your PIN, conceal what you are typing with your other hand.
  • Never accept assistance from any third party.
  • Once you have finished your transaction, check that the card ejected by the machine is in fact yours.
  • Make sure the next person queuing to use the ATM after you is at a safe distance.
  • If your card is retained by the machine, call our Contact Centre immediately at 181818 from Greece or +30 210 4848484 from abroad to report the incident.