Payment of your loan instalments
The loan instalments are debited automatically to your deposit account
held with NBG which you stated for the collection of instalments.
To keep you duly updated, NBG sends you a statement of account every three months, containing information on your loan and the amount of the following monthly instalments.
Moreover, if you're an i-bank Internet Banking user, you can sign up for the i-bank statements
service and receive e-mail alerts notifying you of the fact that your loan statement has been issued.
Late receipt of loan statement
The loan statement will be sent every three months to the address you’ve given us. If for any reason beyond the Bank’s control the statement is not delivered to you, the instalment will nevertheless still be due for collection, as required under the loan contract.
For more information, visit your Branch
Late payment of loan instalment
You must endeavour to settle your dues as soon as possible.
Failure to pay an instalment incurs default interest for the period it remains in arrears, while it is also taken to indicate transactional delinquency. In addition, your loan contract may stipulate further penalties.
Change of deposit account used to service the loan
To change the deposit account
which is linked to your loan visit an NBG Branch
and indicate the account you wish the instalments of your loan to be debited to.
You can visit the Branch and pay any amount you wish for partial or total repayment of your loan before its expiry, without any additional charges.
Change of particulars
Please inform us immediately of any change in your personal particulars (home address, contact information etc.) simply by visiting an NBG Branch