Cosmote Prepaid Mastercard

Cosmote Prepaid MasterCard is the new international, prepaid, reloadable NBG card, which, in collaboration with Cosmote, enables you to make purchases in stores and businesses around the world, as well as carry out secure transactions over the internet.

For every purchase you make, Cosmote Prepaid MasterCard offers MBytes  for free web browsing.

In addition, Cosmote Prepaid MasterCard participates at the same time in the go4more total reward program.

Cosmote Prepaid MasterCard is supported by the new Cosmote Prepaid app (Android & iOS) so that the Cardholders can take advantage in full of the options their Card offers them.

Cosmote Prepaid MasterCard participates in the NBG i-bank pay and i-bank pay 4B services. To get detailed information on the NBG i-bank pay service, click here.

How to apply

The new launched Cosmote Prepaid MasterCard is exclusively available in COSMOTE-GERMANOS stores. You can easily get a Cosmote Prepaid MasterCard, provided you are an adult residing in Greece.

If you wish to apply for a Cosmote Prepaid MasterCard all you need to do is:

•  present your valid ID card or passport.
• fill in and sign electronically the Card Application Form (this includes the application, terms of use & additional deed).

After receiving your card, the PIN positions will be sent to you via SMS to your mobile.

To obtain your PIN, you should follow the instructions described in the letter accompanying your card.

Gain control over your money

With the Cosmote Prepaid MasterCard you have complete control over your money management and the organization of your purchases. Specifically, when applying for your Cosmote Prepaid MasterCard you will be asked to select a Daily Transaction Limit and a Daily Withdrawal Limit for your Card, but you are entitled at any time to request a change in these limits.

You can get up to 4 cards sharing a single maximum transaction limit in order to serve the needs of the whole  family and control more efficiently your family budget.

Loading your card is easy

The Card is issued and granted with a zero balance. To use your Card, you simply need to load it with the amount you wish within the relevant limits. You can easily load and reload your Card:

• at Cosmote stores (by depositing cash to the Card account or using a credit or debit card issued by any bank);
• via the Cosmote Prepaid mobile app (transfer from an account linked to NBG i-bank Pay service);
• via NBG i-bank Internet Banking and Phone Banking services (transfer from an existing savings or current account of the Cardholder or a third party), provided you are a registered user;
• at NBG's extensive i-bank ATM network (by depositing cash to the Card account or by using a debit Card to transfer funds from a savings or current account);
• at another bank (by transferring funds from a deposit account held with another bank or carrying out payment via the Internet Banking service of the other bank) but in that case the Card is loaded on the following banking day.

   Once loaded, your Cosmote Prepaid MasterCard can be readily used for transactions.

Fast and secure purchases

With NBG's Cosmote Prepaid MasterCard you can purchase goods and services at all businesses displaying the MasterCard logo in Greece and overseas.

Cosmote Prepaid MasterCard can be used for:

• Purchases of goods and services at all businesses displaying the MasterCard logo in Greece and overseas;
• Fast and contactless transactions at all businesses displaying the special logo;
• Online transactions at e-shops at a heightened level of security (MasterCard Secure Code service);
• Additional transactions, such as hotel and car bookings, phone and mail orders;
• Payment of bills by standing order;
• Cash withdrawals from ATMs in Greece and abroad(*).
  
   

     (*) Νο cash withdrawals in Greece or abroad using NBG prepaid cards are currently provided for.

How to unload your card 

Cosmote Prepaid MasterCard enables you to collect, in all or in part, the amount of the available balance on your Card by transferring said balance to your NBG account via:

• login to the i-bank Internet Banking and Phone Banking services, if you are a registered user;
• at the counters of NBG Branches.

The annual Card unloading limit should not exceed the annual purchase limit.

Any unloading amounts do not increase or free up correspondingly the annual Card loading limit.

Transaction limits

Loading Limits:

You may reload your Card at any time and as many times as you wish, observing  the following amount limits:

• The minimum loading amount per transaction is € 1.
• The maximum loading limit per transaction is € 250.
• The maximum daily  loading limit is € 500. 
• The maximum annual  loading limit is € 2,500.
• The maximum annual unloading limit is €2,500.

You can change the transaction limits with your card, observing the above amount limits, through:

• - login to the i-bank Internet Banking service, if you are a registered user;
• - at COSMOTE-GERMANOS stores;
• - at NBG Branches.

Use limits

On issuance of your Prepaid Visa you will be asked to select a Daily Transaction Limit.

• Your daily transaction limit should be between €0 and €500, at €100 steps. Unless otherwise selected, the maximum daily purchase limit shall be € 500.
• Maximum permitted annual limit for purchases per card is €2,500.

If you wish, you may request, at a future date, an upgrade in the transaction limits of your Card, submitting to an NBG Branch the necessary documentation.

ΜΒytes Cosmote Prepaid Loyalty Reward Program

The issuance of the Card is rewarded with 200 bonus MB to your mobile phone that you've registered upon the activation of your Cosmote Prepaid Card.

Also, the use of the Card is rewarded with  5MB for every € 1 for purchases.

If you are a Cosmote subscriber, you may either use yourselves or donate your MB to other Cosmote subscribersby activating in Cosmote Prepaid app one of the three packages of a predetermined validity:

• 50 MB for 1 day validity;
•  200 MB for 3 day validity;
• 750 MB for 9 day validity).

If you are not a Cosmote subscriber you can only donate your MB to a Cosmote subscriber.

Customers with prepaid phone contracts can at one and the same time have  more  MB packages active from use of the card.

Cosmote contract subscribers will need to  use up their  package before activating the next one.

In the event of  change of Program,  activated MB remain valid as long as the new program is compatible with an Internet connection.

Activated MB are deleted in the event of a change in prepaid phone contract and vice versa, or in the event of transfer of the connection.

The redemption of MB must take place within 6 months.

Participation in the go4more program

go4more is the first program to reward your total relationship with NBG, as your banking transactions earn you points that you can redeem at participating businesses and through NBG products and services.

Cosmote Prepaid MasterCard participates in the go4more total reward program and rewards you for loading your card and for purchases made with it.

In particular, the following are rewarded:

• the loading of the card with 10 points (with a maximum of 300 points per month), and 
• the use of the card with 1 point for every € 10 spent, with a maximum monthly limit of 5,000 points (at non-cooperating businesses) and 20,000 points (at businesses cooperating with the go4more Reward Program).

To get detailed information on the terms of the program and to sign up click here.

Information

You can be informed of the activity and the available  balance of your Card at any time:

• through the i-bank Internet Banking and Phone Banking services, if you are a registered user;
• at NBG's ATM i-bank network (last 7 transactions);
• at NBG branches, and
• through NBG's Contact Center.
  
  You can get information on your Card's MB via the Cosmote Prepaid app installed on your mobile phone or Cosmote's Contact Center.

Cosmote Prepaid app

Via the Cosmote Prepaid app installed on your mobile phone (Android, iOS) you can:

• choose a user-friendly name for managing your Card through the app;
• load your card by linking up to the i-bank Pay service;
•  review the available balance and the Card limits by linking up to the i-bank Pay service;
• review your Card activity by linking up to the i-bank Pay service;
• send money to friends (i-bank Pay) or pay businesses (i-bank pay 4B) by linking up to the i-bank Pay service;
• manage the Card users of the additional cards; 
• get notifications about the MB that you havecollected;
• manage the MB by selecting either the redemption package or giving them to someone else.

Use of the Card

To use your card, you must obtain your PIN by following the instructions described in the letter accompanying your card, and load it with the amount you wish.

You can make your purchase by using the Card as a means of payment at the paypoint and typing your PIN, if requested. The cost of your purchase is automatically deducted from your account, provided there is sufficient available balance for your transaction and within the daily/ annual purchase limit.

For amounts up to €25, the transaction is completed without entering your PIN (**). For amounts over €25, type your PIN and the transaction is completed.

(*) For the security of your transactions you may be asked to enter your PIN for transactions worth less than €25.

Change of PIN

You can change your PIN to another of your own preference by selecting "Change PIN" from the main menu of any NBG ATM and following the instructions displayed on the screen.

Expiry

Cosmote Prepaid MasterCard expires after 5 years and is valid up to the date indicated on the front side of the card. After its expiry you may unload any outstanding balance, use up the MB left and, if you wish, contact any COSMOTE store to issue a new card.

Lost/Stolen

 If the Card is lost or stolen, you should immediately  call NBG's Contact Center at 181818 from anywhere in Greece or+30 210 48 48 484 from Greece and abroad.

 Your Card is immediately cancelled and it is not replaced or reissued.

 You can unload its available balance and visit any COSMOTE-GERMANOS store if you want to issue a new Card.

The MB collected on your old Card shall be valid until their expiry, provided they are more than fifty.

 PIN reissue/ reminder

In case you need PIN reissue or reminder, you can do so:

- through the Bank's Branch network;

- via NBG's Internet Banking, provided you are a registered user;

- via NBG's Contact Center.

For more information and/or assistance, you can call NBG's Contact Center at 181818 from anywhere in Greece or+30 210 48 48 484 from Greece and abroad. Say "Agent" to be put through to one of our agents.

For more information on the applicable limits and transactions rates charged for the issuance and use of Cosmote Prepaid MasterCard, click here.