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Mastercard

Mastercard is an internationally accepted credit card  that delivers all- round top-class service, flexibility and security in all your transactions.

Mastercard can be used for :

  • Purchases of goods and services at all businesses displaying the Mastercard indication in Greece and overseas. 
  • Purchases with many interest free instalments and other offers at selected retailers.
  • Cash advances 24/7 at ATMs displaying the Mastercard indication in Greece or abroad;
  • Paying your bills, such as mobile-phone bills, insurance premiums, taxes etc through direct payment orders.
  • Purchases over internet through the Mastercard® Identity Check™ service at any participating authorized merchant.

 

Mastercard offers you:

 

International Recognition

Mastercard ensures international benefits and prestige. Use it for purchases in Greece or abroad, at a host of registered businesses displaying the international  Mastercard indication. Use it for your purchases and benefit from interest-free payment and other offers at selected retailers.

 

Online purchases
You can use your card at thousands of e-shops displaying the Mastercard logo. Furthermore, with the new online security transactions service, Mastercard® Identity CheckΤΜ, which NBG offers to credit caldholders, gives you the opportunity to carry out online purchases with participating merchants at a heightened level of security. For further information click here​.

 

Travel Insurance Programme

Benefit from NBG's travel insurance programme which covers you and your family members in the event of accident or other unforeseen incidents during a trip. You are automatically insured simply by charging to your Mastercard at least 75% of your travel and/or accommodation expenses.

 

​Cash available when you need it

Mastercard offers you cash advances, in line with your approved credit limit, 24/7 at ATMs displaying the Mastercard indication in Greece or abroad.

 

Additional Family Card

You can share the benefits of go Mastercard with your nearest and dearest. Apply to issue another card - offering the same benefits - to up to 3 members of your family over 18 years old, so that you can all enjoy its advantages.

 

Repayment in monthly instalments

For further details on how to repay you credit card dues, click on Useful Information.

 

Prices

The minimum monthly instalment is equal to 2% of the principal amount owed on your card (plus interest and other expenses) subject to a minimum of €10. If you choose to pay off the total amount due on your card arising from purchases of goods and services, no interest is charged.

To find out more on interest rates and other charges on your Mastercard, click here. 

 

 

To apply for the Mastercard, you and/or your family members simply need to:

  • visit your local NBG Branch and
  • fill out and sign the relevant documents (application form and contract)

Basic documentation required:

  • Valid Identity Card or Passport
  • Tax clearance certificate for the previous year

Along with the above documentation, you may be required to submit further documents, if necessary.

Alternatively, you can apply for the card via:

  • our i-bank Internet Banking service, provided that you are a registered user, by selecting the menu “Application forms”/ “Credit card application form”.
  • NBG’s Contact Center, by dialing 181818 (if you are in Greece). Say “Application” to be put through to one of our agents.

 

​Receiving your card and PIN

Once your application is approved, you will receive 

  • your card a few days later by registered post at the address you’ve given us, 
  • while your PIN will be sent separately at around the same time.

 

Information on your monthly statement

If you need further details on your credit card bill (e.g. kind, date or amount of the transaction, other charges etc.) you can call NBG’s Contact Center at 181818 from anywhere in Greece or +30 210 48 48 484  from Greece and abroad. Say “Agent” to be put through to one of our agents.

 

Information on your dues

Each month, you will receive a copy of your card transactions at the address you’ve indicated, stating in detail the amount and date of each transaction during the last month (up to the closing date of the statement), the total charges, the amount of minimum instalment and the payment date.

You can also access information about your transactions and your amount due by using our Internet Banking service, provided that you are a registered user.

 

Payment options

You can pay your credit card bill in a number of ways:

  • by paying in cash (without PIN) at most of the ATMs in our i-bank ATM network, or by using your Debit Mastercard and  ETHNOCASH PLUS cards;
  • by paying in cash at any of our i-bank APS (Automated Payment Systems) machines; 
  • via our i-bank Internet Banking service;
  • via our i-bank Phone Banking service, either assisted by one of our Agents (say: “Agent”) or by using the Interactive Voice Responses (say: “Information” or “Transactions”);
  • by instructing us to automatically debit your NBG deposit account (to do this you should fill in the relevant authorization form at any of our Branches);
  • in cash at the teller’s desk in any of NBG’s ​ Branches;
  • at any branch of the Hellenic Postal Service, by simply presenting the payment advice slip attached to the bottom of your credit card bill.

 

Transactions at NBG i-bank ATMs

Via our i-bank ATM network you can:

  • get information on:
    • your credit card data (card number, credit limit, current debit amount, future instalments);
    • the last seven (7) transactions on your card. The cardholder has also exclusive access to information on any additional credit cards linked to the principal card.
  • carry out a number of transactions, such as:
    • cash withdrawals;
    • payment of the monthly credit card instalment, in cash (without PIN) at most ATMs of our ATM network;
    • payment of bills, such as Multichoice, Vodafone mobile phone bills, donations to UNICEF;
    • purchase of WIND and VODAFONE mobile-phone credit;
    • change of PIN.

 

Card loss/theft

Our Contact Center is available round the clock, at 181818 whether calling from a landline (at local call charges) or mobile phone (at the rates set by your service provider) if you're in Greece or at +30 210 48 48 484 from Greece and abroad, or +30 210 48 06 400 if you want to send a fax. When you call, after hearing the Services Menu, say “Loss” and ask to be put through to one of our agents to immediately block your card.

 ​

Loss of ΡΙΝ

If you’ve forgotten your PIN, simply call our Contact Center at:

  • 181818 if you are in Greece (from a landline at local call charges or from a mobile phone at the rates set by your service provider) or 
  • + 30 210 48 48 484  from Greece and abroad,

and say “Agent” to be put through to one of our agents and request a new PIN. 

You can have your new PIN delivered to you at the postal address you’ve given us in Greece.

 

Change of particulars

Please inform us immediately of any change in your personal particulars (address of residence, contact information etc.), simply by visiting an NBG Branch.

Find out about the required ID verification documents at  Have you introduced yourself? If not... do it now.

Get to know NBG’s 
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Contact 

18 18 18  (Greece)  
210 48 48 484  (Greece & Abroad)


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