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i-bank pass plus service
Book an appointment via your mobile or tablet, with a quick and simple process.
A service that suits your needs
Download the i-bank pass plus app and book an appointment with an agent of our Bank on the day and time that best suits you. Choose between visiting an NBG branch, a phone or a video call.
I book my appointment easily, via the mobile app
I choose the way that best suits me
I don’t have to be a client of the bank
There are no digital banking passwords required
Enjoy the ease and convenience of Digital Banking
Mobile app
Simply go to your phone's app store and download the NBG app.
Internet Banking
Sign up to manage your transactions, monitor your accounts, and get lots of online features.
Sign up todayDo you have any questions?
Via the mobile app, which is available for smartphone or tablet devices operating with:
- Google Android TM 4.0.3 or later edition (via Play store)
- Apple iOS edition 9.0 or any later edition (via App store)
- HUAWEI mobiles (in App Gallery)
No. You have the option to book an appointment for the next day or any day after that, with a time limit set at 14:00. Therefore, in case a user on Monday:
- wishes to book an appointment for Monday, the app will not allow that action,
- wishes to book an appointment for Tuesday, they will have to make that request until 13:59.
The time period to book an appointment extents to one (1) month.
Every user of the i-bank pass plus service can book up to two (2) appointments per day, per branch.
Upon entering the branch, the user presents the appointment number or the e-mail/sms/viber they have received during the booking to the front desk or any other available employee of the branch, so that the appointment is confirmed and they get directed to the agent in charge.
The confirmation e-mail includes all the needed information of the booked appointment:
- booking number
- date and starting/ending time
- the branch’s name and address
- the chosen service
- the client category (Private/Business)
- the way of prosecution (branch visit/phone or video call)
Yes. The mobile app provides the user with the option of modifying/cancelling the appointment, by choosing “Change of time/date” or “Cancelation” respectively via the menu, on the upper right part of the appointment screen.
Yes. Via the mobile app, the user can choose one of the past appointments (that were booked on a previous date) at the section “My appointments” (option ≡), and evaluate the service experience they had -should the appointment was concluded- or report why it wasn’t.
Yes. The mobile app provides the user with the option of marking a branch as “Favorite” (by selecting ❤, after locating said branch) as well as also backtrack to it, by choosing the option “Favorites” via the app menu (option ≡).
Yes. The user chooses one of the already booked appointments and then selects “Book a new appointment” from the options on the upper right part of the screen. Then they only fill in the date and time.
They can reopen the i-bank pass app and choose the option “My appointments” via the menu (option ≡). There they can find the booked appointment, select it and present it at the Bank. Keep in mind that every appointment booked via the i-bank pass plus service remains active up until the date it has been booked. Afterwards, it appears in the section “History” where all past appointments are registered. Past appointments also appear under the section “My appointments”.
No, the i-bank pass plus service is available for both clients and non-clients of the Bank.
The e-mail and phone are the means of communication, for the sending of confirmatory messages that ensure the successful booking of the appointment. In case the appointment takes place at an NBG branch, these messages also function as evidence, while in the case of video call, the e-mail sent to the user is the only means of communication the Bank has to contact them.
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