Each time you want to perform money and security transactions via i-bank Internet and Mobile banking, please follow the steps below:
• enter the transaction details
• click on "Continue", and then
• enter the OTP sent via message to your mobile device.
The OTP will be sent within a few seconds to the mobile phone number you have chosen when you registered to the OTP service via Viber.
Within a few seconds you'll receive on the mobile phone number you chose when registering to the service a Viber message sent by "i-bank" that will include:
• the main details of the transaction,
• a 6-digit code (OTP), and
• a 3-digit code (check code).
These three (3) sets of data are fully aligned with each other and correspond only to the specific transaction.
The OTP is valid for five (5) minutes, during which time you can enter in the relevant field:
• the 6-digit code received by mobile message, and then
• click on "Submit".
A 3-digit check code is displayed on your screen upon completion of the transaction. This 3-digit code should be the same as the 3-digit check code sent by mobile message.
If you perform your transaction via Phone Banking, please follow the instructions of our agent to enter the OTP.
In the event that it’s not possible to send OTPs to your mobile phone via Viber (e.g. the app isn’t installed, or there’s no internet connection) or in case you don’t wish to receive OTPs via Viber (i.e. you’ve specifically chosen not to receive NBG messages through the app), you’ll receive your OTPs via SMS.
If you don’t wish to receive OTPs via Viber, you can deactivate the option to receive OTPs via Viber by selecting the respective option in the message sent to you by NBG via Viber, and OTPs will continue to be sent via SMS.
You can reactivate Viber OTPs at any time through Viber by going to: More > Settings > Privacy > Block list > Unblock.