Mobile Banking

If you're a user of NBG e-services, take advantage of the NBG Mobile Banking app, which enables you to carry out your banking transactions by simply tapping on your smartphone or tablet:

• 24/7 service, even when you're on the move, wherever you're connected to the internet.
• high level of security, without any data saved on your mobile
• Practical: free of charge or at very low rates
• transactions that support the "building" of your tax threshold  
• go4more reward program
• friendly user interface

NBG Mobile Banking offers you:



Check out the latest details on your banking products, and make the most of the solutions and security settings offered by Internet Banking for flexibility and security in your daily transactions.

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Pay your credit card bill, load/unload your prepaid card, report the loss or theft of your card, reissue your debit card, and set a limit on how much you can spend or withdraw whenever it suits you.	​	​Find out about the tax threshold you've reached by virtue of your transactions performed using NBG cards and i-bank services, and have total control over your finances!
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​Get better control of your finances and easily track your spending by setting monthly budgets and viewing your transactions in detail!	​	​"Smart Notifications" on your mobile allow you to be always aware of the activity on your accounts and cards, while you can set your own amount limits.
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You can even use our new Mobile Banking app to open your first NBG account. Click here for more information.	​	​Now you can instantly obtain your i-bank credentials so that you can carry out all your transactions from home, 24/7, easily, quickly and safely.

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• Registration
  Sign up easily and instantly, any time, via the new NBG Mobile Banking.
  
  Download the NBG Mobile Banking app and follow a few steps to get your i-bank credentials for your access to Internet & Mobile Banking services. All you need is an active NBG debit card.
  
  If you are not an NBG customer, visit any NBG Branch and get instant service.
  
  Find out about the required ID verification documents at "Have you introduced yourselves? If not ... do it now."
  
  If you're already a user of NBG's i-bank services you can use NBG Mobile Banking with the same Username and password you already have.
  
• Activating the OTP via mobile message service
  When you sign up your mobile number will be linked to the OTP via mobile message service, so that you can receive via Viber or SMS the one-time passwords (OTPs) that are required for login to the service and for secure completion of your transactions.

• Creating a password
  If you have signed up via:
   - your mobile phone, you have already set up your access codes and you are ready to login
   - a Branch, you must create your password through the i-bank Internet Banking.
  
  Visit our webpage at www.nbg.gr and go to "Internet Banking/Login retail” in order to login to the homepage of the service.
   - Enter your Username and then
   - Create your Password following the instructions displayed on your screen.

• Downloading the NBG Mobile Banking app
  Download and activate the NBG Mobile Banking app on your mobile/tablet.
  
  For instructions on how to install the app please select the link compatible with your device:

  
   iPhone^TM & iPod Touch^®                 Android^TM  
• Getting started & Transactions

  Use your Username and Password in order to login to the app. Follow the instructions and select the transaction you wish to carry out.
  For non-money functions an OTP (one-time password) is NOT required.

  An OTP is required for the completion of money transactions. The code is sent via Viber or SMS to the mobile number that you stated when you registered for the i-bank services.

  A 3-digit check number is displayed on your mobile screen upon completion of the transaction. This 3-digit number should be the same as the 3-digit check code sent in the mobile message.
  

• Getting a receipt for your transaction
  A confirmation receipt for the payment or transfer is received upon completion of the transaction, either on your mobile (by selecting and downloading the pdf file on the upper-right corner) or via the "User Journal" option.
• Useful information
   - Transactions are free of charge or at very low rates. To get more information tap here.
     Data rates depend on the pricing policy of your phone network provider.
  
   - Agreement for the Provision of Banking Services through Alternative Networks.

• What is the new functionality “smart” financial management?
  The NBG Mobile Banking app is compatible with:
  
  The new NBG Mobile Banking has added a new functionality, the “smart” financial management, allowing you to get better control of your finances.
  
  The new app enables you to:
  - Get a summary view of your a personal financial status at a glance
  - Get a full, personalized breakdown of transactions by day, account, and card
  - Get an automated categorization of money in and money out, while you can adjust the settings 
    according to your own needs.
  - Get detailed, useful information and breakdown of income and expenses, presenting the biggest  spending categories, as well as the merchants at which you have spent most money.
  - have the option to set a budget (a maximum spending amount) for every spending category as well as 
    an overall monthly expenses ceiling, so that you 're always in control of your finances.
• I entered the wrong password and got locked out of Mobile Banking. What should I do?
  To use the NBG Mobile Banking app you must enter the same Username and password that you use for the i-bank Internet Banking.
  
  If you enter a wrong password 4 consecutive times, the system locks you out.
  
  If your password is blocked, you should call us at:
  - +30 210 48 48 484 (NBG’s Call Center) in order to be issued with a new one.
  or you can contact us via email in order to help you recover your password.
  
  Remember: if you get locked out of the NBG Mobile Banking, you will automatically be locked out of Internet Banking too.
• How can I cancel a payment or money transfer which I carried out through Mobile Banking?
  Cancelling a specific payment or recalling a money transfer can be performed only via i-bank Internet Banking and provided this option is available for the specific transaction, in accordance with the deadlines stated in Internet Banking.
  
  Note that when you cancel a transaction, any related processing charges that have already been collected cannot be refunded.
• I don't see all or some of my accounts/credit cards in the Mobile Banking app
  In the NBG Mobile Banking app you can see the same accounts/credit cards that are connected to your i-bank Internet Banking.
  
  If you want to see more accounts and/or credit cards, please call: +30 210 48 48 484 and say "Mobile Banking" in order to be put through to one of our agents and receive help.
• Can I get receipts for the transactions I perform via Mobile Banking?
  You can get a receipt for your transaction (payment or transfer) upon completion of the transaction either direct to your mobile device (by selecting and downloading the pdf file, tapping on the symbol in the upper-right corner of the screen) or via the "User Journal" option.
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