Internet Banking

Explore the exciting features that i-bank Internet Banking offers you and make your everyday transactions easy, fast and safe, wherever you're connected to the internet.

• 24/7 service: at home or at the office, on the road, and even when you're abroad.
• Practical: save money, thanks to zero or very low rates.
• high level of security
• friendly user interface
• transactions that support the "building" of your tax threshold
• go4more reward program

i-bank Internet Banking enables you to carry out virtually all the transactions that you can do at our branches, as well as additional i-bank services:

Keep up-to-date about your products. We provide you with detailed information on your accounts, cards, time deposits, loans, investment products and your go4more points.		Ready solutions for your everyday banking needs: fund transfers and remittances, payments to the State and corporations, stock market transactions, free-of-charge standing orders, credit card payments, and more.
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Download the i-bank Pay app and carry out your purchases and money transfers via your mobile phone and i-bank Internet Banking without the use of cards.	​	Make online purchases and payments by directly debiting your NBG account, card-free, enjoying the convenience, security and reliability of i-bank Internet Banking.
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​Secure transactions using your credit card with instant alerts via sms sent to your mobile. Sign up to the i-bank Alert service via i-bank Internet Banking or by visiting any NBG Branch.	​	​Apply now for a debit, credit or prepaid card and load/unload and set up a daily maximum purchase limit for your prepaid card whenever you wish to do so.
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​Link and unlink accounts and codes, give user-friendly names to your accounts and apply security settings, e.g. password recovery via e-mail, change of password etc.	​	Double your benefits: Up to 12 monthly instalments and go4more points when you use your credit card, via i-bank Internet banking and via NBG's Branch network and i-bank Simple Pay.​​
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​​Find out about the tax threshold you have reached by means of your transactions performed using NBG cards and the i-bank services, as well as your purchase categories and your expenses history.	​	View the i-bank statements of your accounts, credit cards and loans, and earn go4more points by activating and using the service.

i-bank Internet Banking in a few simple steps

• Registration
  Visit any NBG Branch, sign the relevant application form and contract, and you will be given your UserID. It is necessary that you already have a bank account with the Bank. Find out about the required ID verification documents at "Have you introduced yourselves? f not ... do it now".
  
  Once you've completed the registration process for i-bank Internet Banking you will have direct access to account information and transactions via any landline or mobile phone (via i-bank Phone Banking and i-bank Mobile Banking).
• Activating the SMS i-code service
  After registering your mobile number will be linked to the SMS i-code service in order to receive the one-time passwords (OTP) that are required for secure completion of your transactions.
• Creating a password
  Visit our webpage at www.nbg.gr and go to "Internet Banking/Login retail" in order to login to the homepage of the service. Then select "New user? Click here" and follow the instructions displayed on your screen to create a password.
• Getting started
  You are now ready to explore i-bank Internet/Phone & Mobile Banking using your UserID and the password you created.
• Transactions using SMS i-codes
  An OTP SMS i-code is required for the completion of money transactions. The code is generated by the Bank's central system and sent via SMS to the mobile number that you gave us when you registered for the i-bank services. The OTP can also be generated by the i-code device (this concerns holders of the relevant device).
  
  Each time you want to complete a transaction that requires an SMS i-code:
  
  • Tap on "Send SMS i-code"
  • Within a few seconds you'll receive on your mobile an SMS sent by "i-bank" that will include the basic
    particulars of the transaction, a 6-digit code (SMS i-code) and a 3-digit check code.
  • Enter the 6-digit code you received on your mobile in the respective field, then tap on "Submit" in
    order to complete the transaction.
  • A 3-digit check number is displayed on your screen upon completion of the transaction.
  • This 3-digit number should be the same as the 3-digit check code sent in the SMS. 
  
• Useful Information
   - Agreement for the Supply of Banking Services through Alternative Networks
  
   - Charges for Other Banking Transactions
  
   - Interest and Card Rates (SMS Alerts charges)
  
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• Is it safe to carry out transactions via Internet Banking?
  NBG would never put its good name and standing at risk. Accordingly, we have made very substantial investments in our security systems, deploying strict transaction security specifications in line with international standards. 
  
  For us, the security of banking transactions carried out via Internet Banking is a top priority, both as regards the protection of your personal data and the confidentiality and integrity of the transactions you carry out.
  
  The best evidence of our customers’ trust is the ever increasing number of our Internet Banking users.
  In addition, we constantly monitor developments in i-bank electronic services security-related issues and are quick to deploy the most advanced technological applications to safeguard your transactions.
  
  Such measures are the use of disposable codes generated:
  
  either by the Bank's central system and sent via SMS to mobile phone you have registered 
  when you register to the services i-bank Internet / Phone & the Mobile banking
  
  or the device i-code (concerns holders of the relative device) which is considered the most advanced method worldwide of keeping electronic transactions safe from violation.
  
  It goes without saying that you too are responsible for the security of the transactions you carry out:  you should follow carefully all our security advice and instructions regarding the protection of your computer and the confidentiality of your private data, as displayed on "Transaction Security".
  
• Can I get receipts for the transactions I perform via Internet Banking?
  You can obtain and print an electronic receipt for your transaction, which records the exact time of the transaction.
  
  If you wish, you can also have this receipt validated at any of our NBG Branches (signed by authorized personnel).
• Which of my financial dues, personal or family, can I pay via Internet Banking?
  Via Internet Banking you can pay your family monthly financial dues, such as  electricity, water supply and telephony /Internet bills.
  
  Moreover, you can pay dues regarding VAT and income tax payments, IKA Social Insurance payments, insurance companies and funds, plus others.
  
  Click here to see the full list of companies you can pay through Internet Banking.
• How easy is it for me to pay my bills via Internet Banking?
  The procedure is really very simple.  Just select the company or organization you wish to pay from the drop-down “Payments” menu. 
  On the next screen, you simply choose the Internet Banking-linked account from which you want the money to be debited and type in the precise amount to pay.
  
  If you need further assistance in making the payment, you can see at the “Help” option of the transaction concerned.
• Can I pay bills for other people?
  Yes. If you want to pay bills for other people via your Internet-linked accounts, all you need is the relevant information and payment codes stated on the bills.
• Can I pay my credit card via Internet Banking?
  Yes. You can pay your credit card via Internet Banking, whether it has been issued by NBG or another bank participating in the DIAS system.  Furthermore, it does not have to be your own card.  
  All you have to do is follow the instructions on the Internet Banking transaction screen and fill in the required fields.
  
  If  the credit card was issued by NBG, all you need to do is select the card from a drop-down list (if the card is someone else’s) or type its number, select the linked account you wish to debit and type the amount.  This transaction is free of charge.
  
  If the credit card was issued by another bank, you must select this bank from a drop-down list that includes all DIAS-linked banks.  This payment transaction is subject to a very low charge.  If, at any time, you need clarifications, for every transaction you can click on “Help” and find out all you need to know in order to fill out the fields required.
• Can I pay my rent via Internet Banking?
  Yes. Select your account to be debited, fill out the amount to pay, and then select the landlord’s account to be credited. The landlord’s account can be held with NBG, another bank in Greece, or even another bank elsewhere in the EU.
  
  If the landlord’s account is held with NBG, the Internet Banking service gives you the option to make a standing order to pay your rent automatically on a specific date, every month.  The standing order can be cancelled at any time.
• My child is studying abroad and I often have to send him money to cover his expenses and needs.  Is it possible to do this via Internet Banking?
  Yes. Our Internet Banking service is of help to you both.  All you have to do is credit the amount you want to your child’s account, at any time, even during weekends when banks are closed.  If his account is also with NBG, the money transfer is free of charge.
  
  Once he sees that his account has been credited with the money you sent, he can withdraw it from his account using his ETHNOCASH PLUS card at any ATM displaying the Cirrus/Maestro logo.
  If your child is a student abroad in another EU country, he can open a deposit account in a local bank to which you can send money in the same way. 
  
  Money transfer fees in this case are very low and, what is more, if the account from which the money is debited is a "Student Life Account" there is no charge by NBG for its side of the transaction.
  
• I am an overseas resident and I hold a deposit account with NBG.  Can I sign up for Internet Banking services in my country of residence?
  For your own security and to best safeguard your interests, you need to apply for NBG’s Internet Banking service at one of our Branches in Greece, where we deliver to you in person your UserID with which you can thereafter carry out your NBG banking transactions online.