Login
Retail
Login Corporate

​​​


 

i-bank pass is an award-wining cutting edge service that enables you to:
  • generate an e-queuing ticket ("i-bank pass ticket") for service at a cashier’s desk, before you visit 
         the NBG Branch, and to know in advance when your turn is expected,
  • arrange an appointment for all other Banking services at the Branch,
    so you won't have to hang around in queues.
The service is available for everyone - NBG cutomers and non-NBG custmers - and doesn't require a username or password.

The i-bank pass:
  • gives you info about NBG Branches close to you,
  • gives you info about services, contact details and banking hours of NBG Branches,
  • lets you know your cashier queuing time,
  • issues an i-bank pass ticket and provides you with auto-updates when your turn is about to come
         up, so that you make it to the Branch on time,
  • books an appointment and sends you relevant alerts,
  • provides you with the option to rate the service.
  • Ticket
    The i-bank pass service is available for use at most NBG Branches via:

      - Play Store for android smartphones and tablets (using android version 4.0 or later),

      - App Store for iPhones and iPads (using iOS version 9.0 or later),

      - NBG's web page www.nbg.gr,

    available for use from Monday to Friday, from 08:10 to 13:30.
  • Appointments
    The i-bank pass plus service is available for use at selected NBG Branches via:

     -  Play Store for android smartphones and tablets (using android version 4.0 or later),

     -  App Store for iPhones and iPads (using iOS version 9.0 or later),

     -  NBG's web page www.nbg.gr,

    available for use from Monday to Friday, from 08:30 to 13:30.


 

  • Using the service as a mobile app
    The i-bank pass ticket is available at NBG Branches with the  logo, while Branches where both services are available (i-bank pass and i-bank pass plus) carry the  logo.
  • Via www.nbg.gr
  • If I exit the app, how can I restore my generated ticket or my arranged appointment?
    Relaunch i-bank pass and select My tickets or My appointments from the menu ≡. There, you’ll find the ticket/appointment, which you can show at the Branch.
    Note that
    - every ticket issued by i-bank pass remains active up to the moment it is called by the counter of the Branch where you’ve chosen to be served. After this time the ticket is marked as expired, whether or not you actually turned up. Expired tickets are also displayed under "My tickets". All i-bank pass tickets (active or expired/cancelled) that you’ve generated in the past are displayed here.
    - every appointment booked via the i-bank pass plus app remains active up to the date and time it is booked. After this time the appointment can be found under “History”, whether or not you actually turned up.
  • When can I generate a ticket or book an appointment?

    Ticket
    The ticket can be generated the same day that you want to be served in branch cashier.

    Appointment
    You can book an appointment for your selected Branch, that provides i-bank pass plus service, for the next working day at the earliest and for the forthcoming month.
    Note that an appointment for the next working day can be booked until 13:59, whereas at 14:00 an appointment for the day after tomorrow can be created.

  • How do I show my i-bank pass ticket or my appointment at the Branch?
    Tickets
    When your number is called, go to the counter and show the ticket displayed on the screen of your device.

    Appointments
    Show your appointment booking number or give your mobile phone number at the Branch welcome desk or any other Branch staff in order to be directed to the team that will serve you.
  • How do I know when my ticket is about to be called at the Branch?

    Tickets
    When your turn is close to being called you’ll receive a push notification on your device via the app, or an SMS if you’ve generated your ticket from the web site.
    Note that the queuing time stated on your i-bank pass ticket is calculated on the basis of the average queuing time for customers who are currently being served, and may fluctuate depending on the nature and volume of the transactions being handled. Accordingly, for your convenience, we suggest you get to the branch comfortably on time so as not to miss your turn.

    Appointments:
    After booking an appointment you receive an email and an sms with details regarding this meeting. One day prior as well one hour before the time of the meeting you receive an sms, so that you make sure you’re at the Branch on time.

  • Can I cancel my ticket/appointment?
    You can cancel the ticket/appointment you’ve issued only when using the mobile app. Select "Cancel my ticket/appointment from the menu (≡).
  • ​​find user instructions for i-bank pass app under the "User Manual" menu.
  • Call 18 18 18 any time of the day and say "Support" so as to be put through to one of our agents.        ​The co​st of the call depends on the pricing policy of your phone network provider.
  • ​​Send an email to contact.center@nbg.gr.