Using the web site:
Go to the Bank’s web page click on the Branch that suits you, and find out the current queue number, the queuing time, and the number of customers waiting.
Using the mobile app:
By selecting the Branch, you can view the queue status (average waiting time and the number of customers queuing at the branch).
When the ticket is generated by i-bank pass, the app also provides real-time information on the ticket number currently being served at the selected Branch.
It is recommended that you refresh the queuing data frequently by clicking on "Refresh" from the menu (≡) in the top right corner of the screen of the Branch or the ticket.