Internet Banking

NBG at your fingertips

NBG’s i-bank services are available anywhere, anytime, through our Internet Banking facility –the only thing you need is an Internet connection.  

Internet Banking brings the Bank within your reach 24 hours a day, as it provides the majority of transaction facilities available at an NBG Branch through your personal computer:

  • Information: about your bank and investment accounts, credit cards or loans
  • Transactions: Money transfers, payment of public utility bills/dues to various companies, share trading, standing orders and so on.

Via Internet Banking are also available transactions concerning Profile /Security administration: Change password, block i-code device, connection /disconnection / friendly names of accounts and investor codes etc.

Internet Banking offers you:

  • immediate coverage of your daily banking tasks, in a few seconds
  • state-of-the-art methods to safeguard transaction security
  • flexibility of service whether you’re at home, at the office, on the move, or even abroad, 24 hours a day
  • save money, thanks to zero or very low charges. For further information, click here.

As soon as you sign up for our Internet Banking service, you automatically have access to banking facilities via any phone, landline or mobile (Phone Banking), as well as via Smartphone devices (Mobile Banking).

Internet Banking offers to you everyday solutions to manage your bank accounts:

  • Information and Transactions

    Internet Banking offers to you:

    - Full control of your accounts, cards and loans, since you can have information about:
    * deposits
    * loans (housing and consumer)
    * credit cards of NBG and
    * share portfolio and mutual funds.

    - Access to a wide range of transactions, most of them in real time, including:
    * money transfers to your own or another person’s accounts with NBG
    * other DIAS-linked domestic banks (via DIASTRANSFER) and EU banks
    * credit card payments for cards issued by NBG or other domestic banks (via DIASTRANSFER)
    * payment of dues to tax authorities and public corporations: electricity, water, VAT, income tax etc.
    * payments to other companies and organisations: phone /Internet providers, insurance companies, pension funds, gas suppliers etc.
    * share trading
    * ordering chequebooks
    * standing orders etc.
  • Profile and Security

    Via Internet Banking are also available transactions concerning Profile /Security administration: Change password, block i-code device, connection /disconnection / friendly names of accounts and investor codes etc.
  • NBG's Alert Notification Service

    NBG's Alert Notification is a service that provides instant, reliable and secure information on transactions carried out using NBG-issued credit cards, via text messages (SMS).

    There are two types of  NBG's Alert Notifications, providing you with:

    1) Information on credit card-based transactions carried out by the principal and/or any additional credit card holders through the EFT/POS network, ATMs, the Internet and the Bank’s Branch Network, specifically: 
    - cash withdrawals (from Bank branches or ΑΤΜs),
    - purchases and purchases in installments (including standing orders),
    - cash refunds from purchases and
    - payments of credit card dues via ATMs, Internet Banking, NBG Branches, Hellenic Post Offices and standing orders for automatic payment by debiting a deposit account.

    2) Information regarding issuance of monthly statement (minimum payment amount and date of payment).

    Customers should apply for the service via Internet Banking, stating relevant preferences and accepting the terms of use. Alert Notifications will be sent automatically as short text messages (SMS) to the mobile phone stated in the application. Alternatively, customers can subscribe to the service via Phone Βanking with the assistance of an NBG Contact Center agent.

    For further information, please look up here.

 

Find out more about Information, Transactions and Profile /Security administration options provided via Internet Banking.

 

Pricing

When you carry out your transactions through the Internet, you save not only time but also money:

  • Access to electronic networks Internet, Mobile and Phone Banking (delivery or replacement of the i-code device included) is free of charge.
  • Most transactions via Internet Banking are free of charge. Those few transactions which do incur a charge (e.g. transfer of funds to other banks in Greece and the EU) are normally significantly cheaper than when performed at the Bank’s counters. For further information, look up here.
  • NBG's Alert Notification service will be available free of charge until 31 August 2013 to credit cardholders who are also Internet Banking users. Find out more about our pricing policy for this service.

 

Internet Banking in simple steps

  • Step 1: Registering for the service

    - Visit any of our Branches to open an account in euro (if you don’t already hold one) and sign the relevant application form and “Agreement for the supply of banking services through Alternative Networks”.

    - Having registered, you’ll receive your UserID as well as the i-code device.

    - By using your UserID and the i-code device you can access our i-bank Internet, Phone and Mobile Banking services as of the very next day after you register.
  • Step 2: Entering the system

    Wherever you have access to an Internet connection, you can access NBG’s Internet Banking facilities:
    - Simply visit the NBG website (www.nbg.gr) and select “Internet Banking login” to enter the login screen of the Internet Banking service.
    - To enter the system you should then fill in your UserID and Password.

    If you’re a new user of the i-bank Internet, Phone and Mobile Banking service, you should activate your i-code device after contacting our Contact Center. You can call 24/7:
    - at 181818, if you’re in Greece or
    - at  +30 210 48 48 484, if you’re abroad
    and say “Support” in order to be put through to one of our agents.

     Then, you should create a new Password:
    - Go to the login screen in the Internet Banking application.
    - Click on “Create new Password”.
    - Enter your UserID, which you obtained when registering, and then the Password you wish (following the Bank’s password policy instructions on the transaction window).
    - To confirm your Password, enter it a second time in the box below and then insert an OTP generated by your i-code device to approve the procedure.

    After completing the above procedure, you can log into the i-bank Internet Banking application simply by using your UserID and the Password you created.

    If for any reason you have a problem with your Password and you want to create a new one (e.g. if your Password is blocked because of multiple efforts to enter an invalid password), you should contact NBG’s Contact Center to be put through to one of our agents and follow the instructions given.
  • Step 3: Carrying out transactions

    - You don’t need to have any special computing skills in order to use our Internet Banking service. The whole application has been designed to be user friendly.

    - Once you’ve entered the service, you can look up information on your account status, investments, credit cards and loans.

    - For money and security transactions (e.g. change of password), you will need to type in an OTP generated by the i-code device. Each transaction page is accompanied by instructions that guide you through the procedure.

    Furthermore, you can communicate with the Bank by phone (181818 from Greece or +30 210 48 48 484 from abroad) or e-mail ( contact.center@nbg.gr ) if you come up against any difficulties. The cost of the call depends on the pricing policy of your phone network provider.

 

Please take a few minutes to watch our step-by-step guide: Internet Banking demo.

NBG i-bank services use state-of-the-art security technology to ensure that your Internet Banking transactions are fully protected:

  • NBG authenticity

    NBG has been issued with a Web presence authentication certificate from Verisign, the leading certificate authority worldwide. The certificate is displayed on the system's home page and is available to the user throughout the use of Internet Banking services.
  • User authentication

    - The Internet Banking application “recognizes” authorised users and allows them access to the system on the basis of their UserID and Password. Every Internet Banking user has his own, unique UserID and enters the Password he wishes (following the Bank’s password policy instructions on the transaction window), by inserting an OTP generated by the i-code device.

    - If an invalid UserID and/or Password is entered four times, access is denied and the Password is blocked. To regain access, you should contact NBG’s Contact Center (at 181818, if you’re in Greece or +30 210 48 48 484, if you’re outside Greece) to be put through to one of our agents and follow the instructions given.
  • Preventing unauthorized access to the system

    If no transaction activity has taken place for more than 10 minutes in the Internet Banking application, the system automatically returns to the home page and you need to re-enter your codes if you wish to continue. This helps prevent unauthorised access to the system.
  • Additional security for money and security transactions

    - Additional security for money and security transactions (e.g. change of password) via Internet Banking is provided by one-time passwords (OTPs) generated by the i-code device.

    - The i-code is a small, electronic device, available to all users of NBG Internet /Phone /Mobile Banking upon their registration.The i-code device ensures that each transaction is indeed being carried out by the holder of that device. Each code is valid for only 32’’ and cannot be used afterwards. Thus, nobody can produce codes and store them for later use. This eliminates the possibility of code interception for use later on (e.g. phishing).

    - Upon completion of the transaction, the three-digit confirmation code that appears on the Internet Banking screen should be the same as the three-digit code generated by the i-code device when pressed immediately afterwards.

    - In addition, these codes are generated on the basis of the 3DES strong encryption algorithm, ensuring a superior security level certified by leading international organizations.           

 

It is important to bear in mind that you, too, share responsibility for the security of your transactions: Please take time to read our customer security guidelines displayed under "Transaction Security".                                

 

 

  • Support

    For further information or technical assistance, or to report loss of your password or i-code device simply call NBG’s Contact Center any time of the day, any day of the week:

    181818 (from Greece)
    +30 210 48 48 484 (from abroad)
    When you hear the voice menu, say “Support” in order to be put through to one of our agents. The cost of the call depends on the pricing policy of your phone network provider.

    If you prefer, you can send your question by:
    - e-mail: contact.center@nbg.gr
    - fax : +30 210 48 06 865.
  • Changing your personal details

    If there is any change in your personal details (e.g., home address, contact info), you should notify your NBG Branch immediately.

    You can find out about the documentation you may need to present to verify your personal details by:
    - consulting our information leaflet Have you introduced yourself? If not, do it now or
    - by speaking with one of our representatives at our Contact Center, at 181818 if you’re calling from a landline or cell-phone in Greece, or at +30 210 48 48 484 if calling from abroad. The cost of the call depends on the pricing policy of your phone network provider.

 

FAQs

  • Is it safe to carry out transactions via Internet Banking?
     
    NBG would never put its good name and standing at risk. Accordingly, we have made very substantial investments in our security systems, deploying strict transaction security specifications in line with international standards. For us, the security of banking transactions carried out via Internet Banking is a top priority, both as regards the protection of your personal data and the confidentiality and integrity of the transactions you carry out.

    The best evidence of our customers’ trust is the ever increasing number of our Internet Banking users.

    In addition, we constantly monitor developments in i-bank electronic serviced security-related issues and are quick to deploy the most advanced technological applications to safeguard your transactions. One such measure is the use of the i-code device, which automatically generates a single-use code and is considered the most advanced method worldwide of keeping electronic transactions safe from violation.

    It goes without saying that you too are responsible for the security of the transactions you carry out: you should follow carefully all our security advice and instructions regarding the protection of your computer and the confidentiality of your private data, as displayed on "Transaction Security" pages.
  • Which of my financial dues, personal or family, can I pay via Internet Banking?

    Via Internet Banking you can pay your family monthly financial dues, such as electricity, water supply and telephony /Internet bills. Moreover, you can pay dues regarding VAT and income tax payments, IKA Social Insurance payments, insurance companies and funds etc., to name just a few. Click here to see the whole catalogue of the companies to which you can pay your dues through Internet Banking.  
  • How easy is it for me to pay my bills via Internet Banking?

    The procedure is really very simple. Just select the company or organisation you wish to pay from the drop-down “Payments” menu. On the next screen, you simply choose the Internet Banking-linked account from which you want the money to be debited and type in the precise amount to pay. If you need further assistance in making the payment, you can see at the “Help” option of the transaction concerned.
  • Can I pay bills for other people?

    By all means. If you want to pay bills for other people via your Internet-linked accounts, all you need is the relevant information and payment codes stated on the bills.
  • Can I pay my credit card via Internet Banking?

    Of course, you can pay your credit card via Internet Banking, whether it has been issued by NBG or another bank participating in the DIAS system. Furthermore, it does not have to be your own card. All you have to do is follow the instructions on the Internet Banking transaction screen and fill in the required fields:

    - If  the credit card was issued by NBG, all you need to do is select the card from a drop-down list (if the card is yours) or type its number, select the linked account you wish to debit and type the amount. This transaction is free of charge.
    - If the credit card was issued by another bank, you must select this bank from a drop-down list that includes all DIAS-linked banks. This payment transaction is subject to a very low charge. If, at any time, you need clarifications, for every transaction you can click on “Help” and find out all you need to know in order to fill out the fields required.
  • Can I pay my rent via Internet Banking?

    No problem! Select your account to be debited, fill out the amount to pay, and then select the landlord’s account to be credited. The landlord’s account can be held with NBG, another bank in Greece, or even another bank elsewhere in the EU. If the landlord’s account is held with NBG, the Internet Banking service gives you the option to make a standing order to pay your rent automatically on a specific date, every month. The standing order can be cancelled at any time.
  • My child is studying abroad and I often have to send him money to cover his expenses and needs. Is it possible to do this via Internet Banking?

    Of course! Our Internet Banking service is of help to you both. All you have to do is credit the amount you want to your child’s account, at any time, even during weekends when banks are closed. If his account is also with NBG, the money transfer is free of charge. Once he sees that his account has been credited with the money you sent, he can withdraw it from his account using his ETHNOCASH PLUS card at any ATM displaying the Cirrus/Maestro logo.

    If your child is a student abroad in another EU country, he can open a deposit account in a local bank to which you can send money in the same way. Money transfer fees in this case are very low and, what is more, if the account from which the money is debited is an "NBG Student Life Account" there is no charge by NBG for its side of the transaction.
  • Can I trade shares via Internet Banking?

    Via Internet Banking you can:
    - inquire about your share portfolio (balance and activity) and Mutual Funds,
    - buy and sell shares,
    - inquire about the status of your order and
    - participate in public offerings and obtain share subscription forms.

    In addition, as an Internet Banking user, you can carry out the aforesaid transactions as well as all transactions available via Internet Banking, by phone using your  six-digit UserID and i-code device by calling our Phone Banking service at :
    181818 (from Greece) or
    + 30 210 48 48 484 (from abroad).
    The cost of the call depends on the pricing policy of your phone network provider.

 

 

 

 

 

 

 

 

 

 

     

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