Internet Banking

NBG’s i-bank electronic services provide, via Internet Banking, innovative solutions specifically designed for businesses.

When you choose i-bank electronic services via the Internet, you gain access to a wide variety of solutions, 24 hours a day, for instant and secure management of company accounts:

• cash management transactions, such as: account and loan information, dues to tax authorities, utility bills, money transfers to Greece and abroad, ordering chequebooks, share trading, standing orders etc.
• specialized banking solutions, such as: e-Factoring, Εthnofiles, payroll payments etc., at the click of a mouse.

Internet Banking solutions offer significant benefits to businesses:

• speed and flexibility in your banking tasks from wherever you have Internet access, 24 hours a day, 7 days a week,
• high quality services adjusted to the specific conditions and requirements of your business,
• reduced  operating costs, through automation of processes and saving working time,
• transaction security and safety, with authorized users’ controlled rights and full supervision of use and
• saving money, thanks to zero or very low charges. For further information click here.

Find out more about Information , Transactions and Profile /Security administration options provided via Internet Banking.

Getting to know our services

Internet Banking provides banking solutions for instant and secure satisfaction of your information and transactional needs, adjusted to the specific conditions and requirements of your business:

• Information Solutions
  
  - Information and statements for your deposit /financial /investment accounts as well as NBG-issued credit cards. 
  
  - Real time information concerning ongoing transactions via the Bank’s counters.
  
  - Information of the activity of NBG issued cards via POS terminals (for merchants).

• Payment solutions
  
  - Single and multiple money transfers for businesses ⁽¹⁾ to NBG accounts and other domestic and EU bank accounts for working capital, import payments, other current transactions etc.
  
  - Payments to Public Services: IKA⁽²⁾, VAT ⁽²⁾, OAEE⁽²⁾, income tax for legal entities etc.
  
  - Payment of bills: DEH, OTE, EYDAP, landline /mobile telephone bills, insurance premiums etc.
  
  Notes:
  
  (1) Business customer money transfers (whether single or multiple) are subject to the following limits (differences in pricing may be arranged, depending on the overall amounts concerned):
  - to domestic banks up to the amount of 9.999.999,99 €
  - to E.U. banks, up to the amount of 50.000 €
  - for E.U. import payments up to 50.000 €  
  
  (2) Single and multiple payments, by instant debit of the customer’s account or at a preset future date.

• Solutions for your collections
  
  It is possible to arrange for multiple collections from your customers via Internet Banking. Simply get them to arrange a standing order with their local NBG branch to have their account debited and the amount credited to your company account.

• Ethnofiles & Payroll solutions
  
  You can use our Ethnofiles and Payroll services to carry out multiple transactions via the Internet, while being able to tune the available options to the specific requirements of your business. This service enables the exchange of electronic files, under a predefined format, between the Bank and its business clientele. This is specifically for when the exchanged files contain a large number of entries or specific requirements or a particular transaction type is not available in the Internet Banking menu. 
  
  The services you can access via Ethnofiles include the following:
  - deposit/ loan account statements
  - payroll payments /pensions /other payments to employees
  - payment of standing orders or other obligations
  - multiple credits to NBG accounts and accounts at other banks (domestic, international);
  - transactions via POS terminals
  - information file on clearing of bills of exchange for collection 
  - collection of instalments on loan facilities to merchants
  - payment of invoices for imports-deliveries and/or other current transactions, etc.
  
  i-bank Payroll Solutions via Ethnofiles /Internet Banking offer significant benefits not only for your company but also your employees, including privileged payroll accounts with many facilities and free services from the Bank’s networks (Branches, Internet Banking, Phone Banking, Mobile Banking, ATMs).

• e-Factoring
  
  We know that speed and immediacy of access to information is a crucial factor in business decision-making. Accordingly our e-Factoring service provide you with comprehensive administrative and accounting information on factoring account activity, via Internet Banking.
  
  For further information and contact details go to: www.nbgfactors.gr

Find out more about Information, Transactions and Profile /Security administration options provided via Internet Banking.

Pricing

When you carry out your transactions through the Internet, your company gains not only through process automation but also financial savings:

• Access to Internet Banking (delivery or replacement of the i-code device included) is free of charge.

• Most transactions via Internet Banking are free of charge. Those few transactions which do incur a charge (e.g. transfer of funds to other banks in Greece and the EU) are normally significantly cheaper than when performed at the Bank’s counters.

For further information, look up here

Internet Banking in simple steps

• Step 1: Registering for the service
  
  All companies, irrespective of their legal status (sole proprietorships, partnerships, plcs etc.), as well as associations and unions can use Internet Banking. In order to register for Internet Banking as a legal entity you should:
  - File your current company legalization documents with your NBG branch, and
  - Have a company account in euro with any NBG branch. Registration for Internet Banking has to be done by the legal representatives of the company at their NBG Branch.
  
  They will need to sign the relevant Application form, the “Agreement for the supply of banking services through Alternative Networks”, and designate the authorised users (Job Positions) who will manage the bank accounts of the company and/or Job Position Administrators:
  - “Job positions” are Internet Banking authorised users, granted with special rights, such as access to specific company accounts and transactions, amount limits (in the case of handling monetary transactions), either individually or jointly with other Job Positions etc.
  - “ Job Position Administrator” does not have the right to perform transactions on the companies accounts, but may (either alone or jointly with other Job Position Administrators) perform the following:
  *Generate new Job Positions for Internet Banking.
  *Modify the profile of a Job Position.
  *Supervise the activities of all Job Positions on Internet Banking.
  
  The company’s legal representatives obtain from the Bank, for each individual Job Position, a UserID and the i-code device, which they then deliver to the staff /managers of the company, at their own responsibility.
  
  By using UserID and the i-code device every Job position can access our i-bank Internet Banking services as of the very next day after your register.
  
  For further information on Job positions and Job Position Administrator read our FAQs page under Useful Information.
• Step 2: Entering the system
  
  Authorised Internet Banking users can simply visit the NBG website (www.nbg.gr) and select “Internet Banking login” to go to the login screen of the Internet Banking application.
  
  The window will then appear where they fill in their UserID and Password and choose the transaction they wish to perform, as per their user access rights.
  
  If you’re a new user of the i-bank Internet Banking service, you should activate your i-code device by calling our Contact Center. You can call 24/7:
  - at 181818, if you’re in Greece or
  - at +30 210 48 48 484, if you’re outside Greece
  and say “Support” in order to be put through to one of our agents.
  
   Then, you should create a new Password:
  -  Go to the login screen in the Internet Banking application.
  - Click on “Create new Password”.
  - Enter your UserID, and then the Password you wish (following the Bank’s Password setting instructions on the transaction window).
  - To confirm your Password, enter it a second time in the box below and then insert tan OTP generated by your i-code device to approve the procedure.
  
  After completing the above procedure, you can log into the i-bank Internet Banking application simply by using your UserID and the Password you created.
  If for any reason you have a problem with your Password and you want to create a new one (e.g. if your Password is blocked because of multiple efforts to enter an invalid password), you should call NBG’s Contact Center to be put through to one of our agents and follow the instructions given.
  
• Step 3: Carrying out transactions
  
  Our Internet Banking application has been designed to be very user friendly: Each transaction page is accompanied by instructions that guide you through the procedure. Furthermore, you can communicate with the Bank by phone (at 181818 from Greece or +30 48 48 484 from abroad) or e-mail  ( contact.center@nbg.gr ) if you meet any difficulties.
  
  For monetary and security transactions (e.g. change of password), you will need to type in an OTP generated by the i-code device.When additional approval by another Job Position is required for the transaction, this “approval” is provided by an OTP entered for the relevant transaction by the authorised manager (the required approvals appear on the “Approvals” menu in Internet Banking).rite your main text here

Please take a few minutes to watch our step-by-step guide: Internet Banking demo

NBG i-bank services use state-of-the-art security technology to ensure that your Internet Banking transactions are fully protected:

• Data confidentiality and protection against tampering
  
  We ensure maximum data confidentiality and protection against tampering in your Internet Banking transactions via the Secure Sockets Layer (SSL) communication protocol, which is deployed in strong 128-bit encryption.

• Controlled access to the NBG systems
  
  Controlled access to the NBG systems is protected by state-of-the-art firewall technology.

• NBG authenticity
  
  NBG has been issued with a Web presence authentication certificate from Verisign, the leading certificate authority worldwide. The certificate is displayed on the system's home page and is available to the user throughout the use of Internet Banking services.

• User authentication
  
  - The Internet Banking application "recognizes" authorized users and allows them access to the system on the basis of their UserID and Password. Every authorized user of Internet Banking ("Job Position") has his own, unique UserID and enters the Password he wishes (following the Bank's Password setting instructions on the transaction window), by inserting an OTP generated by the i-code device.
  
  - On a fourth attempt to enter an invalid code (UserID and /or Password), access to the system is automatically blocked (the user is deactivated) and the Password is invalidated. To regain access, you should call NBG’s Contact Center (at 181818, if you’re in Greece or at +30 210 48 48 484, if you’re outside Greece) to be put through to one of our agents and follow the instructions given.

• Preventing unauthorised access to the system
  If no transaction activity has taken place for more than 10 minutes in the Internet Banking application, the system automatically returns to the home page and you need to re-enter your codes if you wish to continue. This helps prevent unauthorised access to the system.

• Additional security for money and security transactions
  
  - Additional security for money and security transactions (e.g. change of password) via Internet Banking is provided by one-time passwords (OTPs) generated by the i-code device.
  
  - The i-code is a small, electronic device, available to all users (Job Positions) of NBG Internet Banking upon registration.The i-code device ensures that each transaction is indeed being carried out by the holder of that device.
  
  - Each code is valid for only 32’’ and cannot be used afterwards. Thus, nobody can produce codes and store them for later use. This eliminates the possibility of code interception for use later on (e.g. phishing).
  
  - Upon completion of the transaction, the three-digit confirmation code that appears on the Internet Banking screen should be the same as the three-digit code generated by the i-code device when pressed immediately afterwards.
  
  - In addition, these codes are generated on the basis of the 3DES strong encryption algorithm, ensuring a superior security level certified by leading international organizations.

For our business customers, in addition to the technologies already outlined, NBG provides your company with additional functional capabilities for safeguarding and controlling transactions via Internet Banking:

• Different authorisation levels and access rights
  
  Designating authorised users (Job Positions) for Internet Banking, with different authorisation levels and access rights: This conveys rights and restrictions to each Internet Banking user in accordance with the company specifications.

• Job Position Administrator
  
  The Job Position Administrator defines and manages the powers of each and every Job Position from wherever there is an Internet connection, without the mediation of the Bank. Furthermore, the JPA has full supervision of Internet Banking use, i.e. the activity of each Job Position.
  
  For further information on Job Positions and the Administrator, please take a look at our FAQs page under Useful  information.

• i-code device for Businesses
  
  i-code device for Businesses, particularly handy to use and carry, ensuring you top-level security for your transactions along with an extra security feature in the form of a PIN set by the user himself. Click here for further information on the i-code device.

It is important to bear in mind that you, too, share responsibility for the security of your transactions: Please take time to read our customer security guidelines displayed under "Transaction Security".

• Support
  
  For further information or technical assistance, or to report loss of your password or i-code device, simply call NBG’s Contact Center any time of the day, any day of the week:
  
  181818 (from Greece)
  +30 210 48 48 484 (from abroad)
  
  When you hear the voice menu, say “Support” in order to be put through to one of our agents. The cost of the call depends on the pricing policy of your phone network provider.
  
  If you prefer, you can send your question by:
  
  * e-mail: contact.center@nbg.gr 
  * fax: +30 210 48 06 865

• Changing company details
  
  If there is any change in your company’s details (e.g., address, contact info), you should notify your NBG Branch immediately.
  
  You can find out about the documentation you may need to present to verify your company details by:
  - consulting our information leaflet "Have you introduced yourself? If not, do it now"or
  - by speaking with one of our representatives at our Contact  Center, at 181818 if you’re calling from a landline or cell-phone in Greece, or at +30 210 48 48 484 if calling from abroad. The cost of the call depends on the pricing policy of your phone network provider.

• Job Position Administration
  
  The Job Position Administrator is a manager who has access to Internet Banking from any computer connected to the Internet. He can:
  
  - Create new Job Positions on Internet Banking, by editing each profile, as desired: access to accounts/transactions, right/denial to perform monetary transactions, maximum amount limit, required “signatures” (number of joint signatures required to complete a transaction), approval of transactions to other Job Position, and so on;
  
  - Modify the profile of a Job Position;
  
  - Supervise the activities of all Job Positions on Internet Banking.
  
  The Job Position Administrator is not entitled to carry out transactions. For more information, take time to see the User Guide for "Management of Corporate user's Job Positions (Administrator)" on our Internet Banking log-in page under "Manuals".

FAQs

• Can all companies use Internet Banking?
  
  All companies, irrespective of their legal status (sole proprietorships, partnerships, PLCs or SAs, etc.), as well as associations and unions can use Internet Banking, by defining the authorised users (Job Positions) who shall manage the bank accounts of each company.
• Can the rights of employees who manage company accounts be transferred to Internet Banking (e.g. amount limits, two signatures, etc.?
  
  These functions can be transferred to Internet Banking when defining the “Job positions”. This is a parametric system that enables the allocation of the desired rights and access authorisations to each authorised user, as appropriate, with a view to safeguarding the transfer of funds via company accounts.
  
  Accordingly, each company can register as many users as it wants for Internet Banking (as “Job Positions”), and grant them special rights, including:
  
  - access to specific company accounts (financing, deposit, investment)
  
  - transactions available through Internet Banking that each user shall be authorised to perform, such as:
  * account balance /statement only;
  * specific money transactions (category of transactions and/or single transactions), e.g. all available transfers (to accounts held with NBG and other domestic and EU banks), transfers to EU banks only, all available payment options, VAT payments only, and so on;
  *other transaction types, such as ordering chequebooks, managing standing orders etc., offered as single transaction or in any combination of the above.
  Of course, these rights apply only to the company accounts to which each user has access.
  
  Moreover, in the case of money transactions, you can:
  - set the maximum amount that the user can handle alone or jointly with other Job Positions (up to three in total);
  - grant the right to approve or not transactions at other Job Positions;
  - any combination of the above. 
  
  For example, the company’s accountant is entitled only to pay bills (DEH, ΟΤΕ etc.), as well as VAT, ΙΚΑ or ΟΑΕΕ. The manager in charge of investments may give share trading orders, alone or jointly with another officer, e.g. the CFO.In addition, a senior manager (e.g., the CFO or General Manager) may have the right to view and monitor the activity of some or all of the company’s accounts.
• How can we designate authorised Internet Banking users?
  
  Internet Banking access and rights to officers or managers (“Job Positions”) can be granted:
  
  - By the Branch: When registering for Internet Banking, the company’s legal representatives state the number of the desired Job Positions, along with the corresponding rights, by signing separate application forms. For each Job Position they receive a UserID and an i-code device. These Job Positions are not registered by name. The legal representatives may give UserID and i-code device to any officer/manager of the company, at their own discretion, without notifying the Bank.In this case, any changes in access rights, registration of new Job Positions, cancellation of existing ones etc. are carried out by the Branch.
  
  - By the Job Position Administrator, at the company’s offices or wherever you have internet access: The legal representatives of the company designate one or more Job Position Administrators by filling out separate application forms at the Branch. Having designated a Job Position Administrator, you ensure flexibility, save time and gain overall supervision of Internet Banking transactions, without the Bank’s involvement.
• Which responsibilities are assigned to the Job Position Administrator?
  
  The Job Position Administrator is a manager who has access to Internet Banking from any computer connected to the Internet. He can:
  
  - Create new Job Positions on Internet Banking, by editing each profile, as desired: access to accounts/transactions, right/denial to perform monetary transactions, maximum amount limit, required “signatures” (number of joint signatures required to complete a transaction), approval of transactions to other Job Position, and so on;
  
  - Modify the profile of a Job Position;
  
  - Supervise the activities of all Job Positions on Internet Banking.
  
  The Job Position Administrator is not entitled to carry out transactions. Job Positions and their authorisations are set jointly by more Administrators (up to three).For each Job Position created by the Administrator, the system generates a UserID. The corresponding Password and i-code device are provided by the Bank in line with the usual procedure. The Administrator can deliver the access codes and the device to any officer/manager of the company, at his discretion, without notifying the Bank.
• How safe is it to have a Job Position Administrator?
  
  You can appoint as many Administrators as you wish, who will jointly (up to three) enter any changes regarding authorised Internet Banking users. The Job Position Administrator is not authorised to perform any transactions.
  
  In addition, by assigning an Administrator you give your company further protection, given that the transactions of all users are constantly supervised and changes can be carried out immediately, on a 24/7 basis, without any mediation by the Bank.
• How can we supervise Internet Banking transactions?
  
  Our Internet Banking service has been designed to enable supervision of all transactions on the company’s bank accounts. Supervision is ensured by the following means:
  
  - Any manager of the company (e.g. the General Manager, the CFO) can have access to all bank accounts, without necessarily being authorised to carry out transactions. 
  - Transactions via Internet Banking are marked by a separate code and can be easily identified.
  - The Job Position Administrator can check and print a detailed history of all transactions carried out by all users and even change the rights of any Internet Banking user (e.g. cancel the right to carry out transactions) from any computer linked to the Internet.
• How are Internet Banking transactions protected by i-codes?
  
  - The i-code device is a small, electronic device that produces OTPs (“one-time passwords”, i.e. single-use codes) by pressing a button. Especially for business users, the i-code device provides also a keyboard to enter a PIN as additional protection.
  
  - The OTPs are generated on the basis of a strong encryption algorithm, Triple Data Encryption Standard (3DES), which provides a high level of security through accredited international security institutions, and cannot be violated.
  
  - Each OTP remains active and can be used for only 32 seconds; if it is not used within this time, it is cancelled. This serves to ensure that the codes produced cannot be saved by you or anyone else for future use.
  
  - Each authorised user (Job Position) receives an i-code device. The i-code devices are received by the legal representatives of the company, at an NBG Branch, regardless of whether the application forms for Job Positions were submitted at an NBG Branch or via Internet Banking by the Administrator. The i-code devices are given to the corresponding officers by the company’s legal representative or the Administrator, on their own responsibility, without notifying the Bank of their names.
  
  - Each i-code device is linked to a single UserID of a Job Position in the Bank’s central systems and accordingly it is possible to ensure that each OTP is used exclusively by the specific Job Position. So, even if the device is stolen or lost, it cannot be used by anyone else.
  
  - OTPs are used in Internet Banking to ensure additional security for money and security (such as a change in Password) transactions. The UserID and Password enable users only to see balance/statements of their accounts.
  
  - The user enters the OTP generated by the i-code device when asked to do so in the instructions displayed on the screen in the Internet Banking system. Upon completion of the transaction, a three-digit confirmation (“Check”) code appears on the screen, which should be the same as that generated by the i-code device (by pressing the button once again within 32˝).
  
  - Especially for corporate users (Job Positions), when further approval by another Job Position is required for the transaction, this “approval” is provided by an OTP entered for the relevant transaction by the authorised manager (the required approvals appear on the “Approvals” menu in Internet Banking).
• Can we get receipts for transactions effected via Internet Banking?
  
  For each transaction effected via Internet Banking, you can receive and print out an electronic payment receipt with a timestamp on it.If you wish, you can validate this receipt at any NBG Branch (with signatures of authorised officers).
• What should we do in order to pay VAT, IKA or OAEE via Internet Banking?
  
  First of all, you should set the Job Positions entitled to carry out these transactions, by linking the UserID of these Job Positions to the VAT, IKA OAEE Payment transaction option (either at your local NBG Branch or by an Administrator).
  
  The right of a Job Position to carry out such transactions by himself or jointly with other Job Positions depends on the transaction rights he holds, i.e.:
  
  - If the company’s accountant has an Internet Banking Job Position with the right to perform VAT Payments of a maximum amount up to € 500,000 and one signature, this means that he can carry out VAT Payments up to the amount of € 500,000.
  
  - If the company’s accountant has an Internet Banking Job Position with the right to perform VAT Payments of unlimited amount and two signatures, this means that he can carry out VAT Payments of any amount, by signing jointly with another Job Position. The second Job Position who gives approval in such cases does not need to have been assigned with the task of making the VAT Payment.
  
  In every transaction via Internet Banking, a screen appears showing all required fields. If you need specific clarifications, e.g. for the time and date of the transactions, click on “Help”.
• Can we pay our staff and suppliers by means of a single payment order via Internet Banking?
  
  Internet Banking enables you to deposit money into as many as 50 accounts by means of a single aggregate debit transaction from your business account. The data of these credit transactions (account number, amount and comments, if any) is included in an electronic file, which should be completed in line with the instructions provided under “Help”.
  
  Thus, you do not need to type in every time, one by one, every bank account you wish to transfer money to. Moreover, you can add or delete an account, if you wish. What is more, you can transfer money to other banks in Greece or the EU.
  
  So you do not need to visit our Branch network for your staff payroll payments, since you can carry them out yourself in just a few minutes.
  
  Furthermore, Internet Banking lets you review the status of your orders.
  
  If, however, the number of entries in the mass files is very large (i.e. above the 50-account limit stated above) or you wish to set your own specifications, the Internet Banking Ethnofiles application is suitable for you. This links you to NBG’s central systems, thereby enabling you to carry out your mass payments (staff payroll, money transfers, payments to suppliers and so on).